Join MBDA UK as a Network Service Coordinator in this full-time role located in Stevenage, Bristol, or Bolton. Operating on a hybrid basis with 3 days on-site, you will earn a salary of circa £50,000 and provide centralized support to the Network Service Function.
Requirements
Mandatory ITIL Foundation certification (V3 or above) and experience in an ITIL-driven environment.
Experience implementing ITIL-based practices such as Incident, Change, Problem Management, and CSI.
Ability to generate service reports and interpret data using ITSM tools.
British citizenship required to obtain necessary security clearances (BPSS and ideally SC level).
No specific degree is stated as a requirement in the posting.
Skills & Responsibilities
ITIL Foundation: Deliver structured IT service management by applying ITIL frameworks and practices such as Incident, Change, and Problem Management.
ITSM tools: Generate service reports and interpret data to support core network functionality and operational continuity.
Project and process awareness: Support network projects and service lines by leveraging an understanding of methodologies like PRINCE2, Agile, and Lean.
Problem-solving and organization: Drive innovative ideas and maintain operational service levels in high-pressure environments.
Potential transition routes: People from IT Service Desk or IT Operations backgrounds may bring strong incident management skills and technical literacy, alongside meeting the mandatory ITIL certification requirements.
Job description
A fantastic opportunity to join the DEX Networks Team. We are a strong and specialised team of knowledgeable and experienced professionals who work together to support core Network functionality to MBDA UK ensuring that the operational service of the business remains continual.
Salary: Circa £50,000 depending on experience
Dynamic (hybrid) working: 3 days per week on-site due to workload classification
Security Clearance: British Citizen only.
Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.
What we can offer you:
Company bonus: Up to £2,500 (based on company performance and will vary year to year)
Pension: maximum total (employer and employee) contribution of up to 14%
Overtime: opportunity for paid overtime
Flexi Leave: Up to 15 additional days
Flexible working: We welcome applicants who are looking for flexible working arrangements
Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments
Facilities: Fantastic site facilities including subsidised meals, free car parking and much more…
The opportunity:
As the Network Service Coordinator, you will be reporting directly into the Network Service Specialist for MBDA UK and will provide centralised support to the Network Service Function liaising with other key areas of the business.
We are looking for a confident and driven self-starter who is not afraid to challenge the status quo of the business and bring fresh, new and innovative ideas with the freedom and opportunity to drive them into fruition. You will work closely with other service lines within the DEX Networks Function such as Network Security, Network Operations and Network Projects in addition to collaborating closely with other colleagues within the Information Management Area.
The ideal candidate will possess ITIL Certification and have experience of working in an ITIL driven environment demonstrating clear understanding of the ITIL Framework and methodology. Awareness and understanding of Telecommunications and ICT products and services would also be beneficial to your undertaking of this role.
What we’re looking for from you:
Core Skills for this role include;
ITIL Foundation (ideally V3 or above)
Experience of implementing ITIL Based practises such as (Incident, Change, Problem Management, CSI)
Awareness and understanding of Project Management Methodologies such as PRINCE2, Agile and Lean.
A positive can do attitude, capable of working in high pressure and challenging environments.
Excellent organisational and problem solving skills.
Team player with the ability to motivate others.
Demonstrating the ability and understanding of ITSM tools, generating service reports and interpreting data.
Desirable
Defence or Public Sector Experience.
Security Clearance is required ideally to SC level.
Ability to travel both within the UK and Europe when required.
Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given
MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.
We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more…
We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process.
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