Data Interrogation Team Member

Job Description

Circa £25,694 (dependent on skills & experience)
Full-time, 37 hours per week
Permanent
Huntingdon

Hybrid working 2/3 days per week in office - must be prepared to work 5 days a week in office during initial training period (around 3 months)

25 Days Annual Leave + Bank Holidays

Double Matched Pension Scheme

Private Healthcare

Make every drop of your potential count. Join our team!

We are recruiting for a Data Interrogation Team Members to join our team on a permanent basis

What you’ll be doing:

Reporting to the Data Interrogation Team Leader, you’ll be responsible for the day to day investigation of accounts within our void and debt recovery processes, ensuring that accurate data is held, to aid the process of collecting revenue from the correct people. You’ll remain compliant with company procedures and standards, and all regulatory requirements.

This role will require the investigation of data through varied technologies to trace customers and update our IT systems to reflect these changes.

Within this exciting role you’ll use appropriate tools to trace customers and contact methods available to boost contact, whilst using Lean approaches to continually improve and streamline working methods. You’ll complete data entry and make decisions on the appropriate action to take on accounts based on evidence found.

As a valued employee you’ll be entitled to:

- Competitive pension scheme – Anglian Water double-matches your contributions up to 6% (18% combined)
- Personal private health care
- Annual bonus scheme
- 25 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion
- Life Cover at 8x your salary
- Personal Accident cover – up to 5x your salary
- Flexible benefits to support your wellbeing and lifestyle
- Paid time off when you’re physically and mentally unwell

What does it take to be successful?

- Ability to be flexible and adapt to/work effectively in a variety of situations, individuals, and be open to change
- Able to work with and support others within own team, as well as other teams and departments

- Self-motivated to improve own performance and achieve productivity goals
- Adopt a ‘can-do’ attitude
- Ability to plan and manage own time effectively
- Excellent communication skills – both written and verbally, with a good telephone manner
- Strong analytical skills and accuracy
- Good IT skills, particularly excel. Prior experience using CRM systems would desirable

Inclusion at Anglian Water:

Inclusion is for everyone, and we are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.

Closing date: 14th January 2026

#loveeverydrop