Sales Development Representative

Job Description

About the role
You will initiate contact with potential customers interested in the products and services offered by Adaptavist. You will handle inbound, outbound, marketing-qualified, and in-person event leads.
As a Sales Development Representative, you will have a big emphasis on outbound efforts such as calling, emailing, and social media outreach to create a robust pipeline of potential clients. This outbound activity is the link that connects the sales/account management teams with future clients by promoting our offering, generating interest, qualifying needs, and providing a high level of professionalism.
Communicating external prospect information to our various internal teams with a high level of detail and accuracy is needed for the success of the SDR.
What you'll be doing
- Executing outbound prospecting strategies to identify qualified leads through calls, emails, social media, and networking events- Managing and responding to inbound leads efficiently to qualify and convert them into potential opportunities- Responding quickly to daily inbound inquiries to the Adaptavist website and other channels - Showcasing your personality, skills and knowledge as the first point of contact at Adaptavist- Putting the customers' needs first and always delivering a world-class experience - Qualifying inbound leads from marketing events and digital campaigns - Demonstrating an ability to question and understand the clients' reasons for interacting with our marketing campaigns- Promoting Adaptavist products and services during every contact- Managing in-person event lead follow ups to qualify and converting them into potential opportunities- Collaborating with the sales and marketing teams to develop new strategies for engagement and improve response rates- Tracking and reporting daily activities and results, including contacts made, leads followed up, and potential leads generated- Utilizing CRM tools to ensure proper management of leads and accurate data capture- Staying informed of industry trends and competitor activities to enhance outreach strategies- Attending in-person events- Outreach to help with event registration and attendance
What we're looking for
- Previous experience in B2B or B2C customer focused role- Desire to move into Sales or Account Management role in the future- Experience with monthly target attainment - Desire to be coached and take feedback gracefully- Ability to adapt within a forever changing environment - Comfortable making a large number of client calls and emails each day - Willingness to learn new sales methodologies- Time spent using video communication tools - preferably Zoom- Strong communication skills, able to build rapport during phone calls

A few nice-to-haves
- Post-secondary education- Experience with monthly target attainment - Knowledge of the Atlassian ecosystem (Jira, Confluence)- Experience using a CRM - preferably HubSpot - Experience with ZoomInfo- Working experience with an internal communications tool - preferably Slack- Understanding current digital marketing practices

#LI-BD1