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Adaptavist Group • Kuala Lumpur

Licensing Services Team Lead

Employment type:  Full time


Fully flexible hours

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Job Description

Working at Adaptavist
The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.
We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, Monday.com and Aha!
We make change happen. From anywhere.
Our flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.
Some of our benefits in the Malaysia include:
- Unlimited annual leave- Health insurance- Flexible working- Udemy online learning- Employment Provident Fund- Dental and optical benefit - Volunteer days- Life Insurance- Free online streaming service subscription

About the team
The global Licensing Services team is responsible to provide market-leading Licensing Services to our clients. The team is growing across EMEA, North America and now in APAC and you will be part of a new team here in Kuala Lumpur. We are an international team who values diversity and fosters an inclusive culture within our team members and that includes a team coming from various background, experience and skill set - we believe everyone is unique.
About the role
In this role, you will play a critical role in managing a global team in our licensing services evolution by challenging the status quo, ensuring KPIs are met, optimizing process and tool development for scale and building/maintaining effective relationships with internal and external key partners.
The role involves day-to-day line management of direct reports who will be working across a wide variety of specialized licensing services. The role will ensure our licensing services are closely tailored to client needs and aligned with partner requirements whilst also optimizing services lead time, quality and costs, and acting as a point of technical and client escalation. This role will report to the Head of Licensing & Operations, Client Services.
The role will support the personal growth and career development of the team and future roles at Adaptavist. The primary function of the role will be to support and manage the team on a day-to-day basis. The role will also help drive strategic growth initiatives, execute regular performance analysis, and define/improve/deploy internal department processes as required.

What you'll be doing

  • Build and lead a global team of Licensing Specialists with various levels of skills and seniority working across a variety of client engagements and timezones
  • Providing regular and timely feedback to employees, acknowledging success and areas for improvement.
  • Support and guide direct reports on performance and career development issues in line with Adaptavist’s performance and career development frameworks
  • Apply an in-depth understanding of licensing processes, costs and market intelligence to optimize existing agreements and influence future growth strategies
  • Communicate effectively in a variety of formats with both internal and external audiences to convey status, project findings, updates, strategies, and recommendations as needed
  • Support existing and new licensing partnerships and develop innovative solutions that align client and partner requirements with Adaptavist’s licensing services
  • Collaborate with internal and external teams (eg. Client Services, Finance, Legal, Marketing, Products) regarding business issues and potential solutions
  • Ideate, create and maintain performance dashboards, KPI’s, revenue projections and scorecards to hold stakeholders accountable for the successful delivery of rapid-growth initiatives
  • Control both the quality, costs and schedule with regards to deliverables against licensing SLAs
  • Improve current licenses processes and coordinate change management plans for optimized efficiency and productivity
  • Support operational aspects of team projects including planning engagements; resource management and monitoring against progress
  • Negotiate successfully to resolve internal and external conflicts

What we're looking for

  • Able to contextualize a licensing services offering in relation to the long-term goals of other internal teams and the business as a whole
  • Proven experience managing, coaching and empowering individuals and/or teams
  • Experience developing, implementing, and managing KPIs for the wider team
  • An eagerness to negotiate and achieve a maximum value for Adaptavist in all transactions
  • Experience working in the SaaS space in a relationship-oriented role with different partners and stakeholders
  • Excellent interpersonal, time management and presentation skills
  • Entrepreneurial spirit; capable of leading through action and influence in a fast-growing and evolving company
  • Experience working within the Atlassian Ecosystem and Slack or any other collaboration tool is a bonus
  • Familiarity in Hubspot is a plus
  • Project management skills is an added advantage

At Adaptavist, we are committed to promoting a diverse and inclusive community, and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us.
Check out our WORK180 pageCheck out our Flexa page
We look forward to your application!

Company benefits

Unlimited annual leave
Flexible working week
Open to compressed hours
Open to part time work for some roles
Dog friendly office
Health insurance – BUPA
Life assurance
Work from anywhere scheme
Enhanced maternity leave
Enhanced paternity leave
Adoption leave
Share options
Employee discounts
Charity donation scheme
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can find the perfect balance of life and work
Role modelling
Employees feel that flexible working is part of the culture
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel like the company culture is brilliantly inclusive and equitable
Employees feel like it is a really great environment to work in
Employees feel quite excited about the company mission
Employees feel that their salary is good and matches the value they bring

Working at Adaptavist Group

Company employees


Gender diversity (male:female)


Office locations

Global offices across UK, Europe, North America and Malaysia

Hiring Countries







South Africa



United Kingdom

United States

Awards & Achievements

1st – Medium companies

1st – Medium companies

Flexa100 2024
SaaS & Software

SaaS & Software

Industry awards 2023

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