Accurx • London, England, United Kingdom

Operations Manager

Employment type:  Full time

2 days/week at home

Core hours 10–4

Dog friendly

Apply now

Job Description

How you'll be contributing to Accurx as an Operations Manager...

With 98% of GP practices and 68% of hospitals using some part of Accurx every week, we’ve been able to spot problems, build and release great products, and see the direct impact you get when you remove admin and other blockers from communication in the NHS.

We're currently growing our reach in secondary and community care, but embedding our software in teams requires extensive behaviour change and therefore hands on transformation support. In this role, you will work very closely with services and senior teams at Trusts to manage change management projects, helping to embed our software into their ways of working, and contributing to more efficient and productive patient pathways.

Your day to day tasks, if you choose to accept this mission 🤝...

  • Independently scope, manage and deliver end-to-end, high-value projects of work that span multiple cycles.
  • Build strong, productive relationships both with internal Accufolk and external stakeholders, such that you become an influential and trusted adviser / thought partner.
  • Analyse trust performance datasets and Accurx usage data to drive insights and help to set upcoming priorities and next steps.
  • Gather feedback and learnings from users, prioritise these and use this to influence product decisions and roadmaps.
  • Run change management initiatives with Acute or Community Trusts and services on the ground to embed digital ways of working.
  • Collaborate with multiple internal functions such as Clinical, Business Development, and Customer Success to drive pilots and Trust relationships forward.
  • Be an enthusiastic and supportive member of the wider Ops team.

What the team say ...

"This is a really exciting time to join Accurx and our Operations team as we grow and expand into secondary and community care. You'll be working directly with hospital teams to implement Accurx and embed it into their ways of working. You'll be driving meaningful, tangible change which delivers a better experience and better outcomes for NHS staff and patients!" Lucy Butterworth - Operations Manager

If you want to hear from some of our Accufolk about what it's like to work for us, take a look at a video from our 2023 summer conference!🤩

We'd really like to hear from you, if...

  • You have experience in an operations, projects or growth role, gained from a fast paced and ambitious environment.
  • Directly solving problems and making a graph go up makes you tick!
  • You’re used to being accountable; you’re transparent with the metrics you set and have been open when ambitious projects haven’t gone to plan.
  • You’re an exceptional communicator, tailoring the level of detail to the person you’re talking to - this ranges from our most senior buyers, to the doctors, nurses and administrators who use our products on a daily basis, and all of the Accurx folk from the top of the business to individuals delivering the work.
  • You're confident working with numbers and Excel. Ideally you also have some experience with SQL & BI tools like PowerBI/ Tableau/ MixPanel (or you’ve built loads of dashboards in Excel or similar products).
  • You’re competent in telling compelling stories and making evidence-based plans based on the insights you uncover.
  • You can plan, prioritise and communicate (the good, the bad and the risky) well, particularly in relation to highly-complex workstreams with different stakeholders across the organisation
  • You're mission-driven: you care about positively impacting the lives of millions
  • You’re always collaborating: you place team success over personal success and you enjoy working in an open, collaborative environment.
  • You demonstrate responsible ownership: when you see something not working, you'll flag it and be part of the solution
  • You seek continuous improvement: you’re always developing new skills and insights, while exploring ways to do things better
  • You’re mindful of balance: you're conscious of your own health and that of others. You think carefully about how best to focus your efforts, knowing when to push yourself to reach a goal.

What can we offer you? 🤔

💰 £45,000 - £60,000 salary + the value of £31,500 share options

🤝 Access to Happl - a flexible benefits provider with a given budget of £600 to spend on perks of your choice. Options include private health insurance, wellness providers and more.

🏢 We are office first, all accuFolk come to our office in Shoreditch 3 days per week, with the option to work remotely 2 days a week. Read more about our policy here.

📚 Allocated annual learning & development budget

🐣 Enhanced parental leave policy

🙏 Prayer, meditation and breastfeeding room

🗣 In house therapists available daily

🌴 Working abroad policy

👩‍🍳We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!

...And much more.

Like the sound of this role and want to know more about the company? Here's more about us...

We’re a fast-growing healthcare technology company which makes it easier for patients and healthcare teams to communicate.

Accurx is where conversations happen with and about patients. Our software helps doctors, nurses, pharmacists, administrators and other professionals to seamlessly connect with both patients and each other.

Our mission is simple: everything we do is to make patients healthier and healthcare staff happier. Today, Accurx is used in 98% of GP practices nationwide and every day more healthcare professionals are using our software in hospitals, pharmacies, care homes and the community.

We’re passionate about staying close to our users, which is why everyone at Accurx visits a GP practice at least twice a quarter to understand how a practice runs, the difficulties they face with technologies and how we can help.

Head over to our main careers page to find out more about the team and our candidate hub. You can also find out more about us on Medium, LinkedIn and Twitter & Instagram.

Our YouTube channel is full of demos of our product, webinars we have held with our users and some clips about life at Accurx.

Diversity & Inclusion

Accurx is committed to being an inclusive employer - you can find out more about this commitment here. As part of this, we’re glad to accommodate candidates who need adjustments throughout the interview process.

We've officially been accredited as a flexible workplace by Flexa® Careers. 🙌

Pre-employment Screening

All successful candidates are asked to complete a Basic DBS check along with other pre-employment checks (referencing & right to work). You can find more on our process here. If you’d like to ask questions before you apply please email jobs@accurx.com.

Company benefits

Enhanced maternity leave – 9 weeks full pay
Enhanced paternity leave – 9 weeks full pay
Adoption leave – No difference to maternity/paternity leave
Shared parental leave – 9 weeks additional leave at full pay before your child's 5th birthday (this also applies to new joiners who have children under the age of 5)
Work from anywhere scheme – work from abroad scheme, book up to two weeks at a time.
28 days annual leave + bank holidays
Work from home allowance
Pregnancy loss leave
Teambuilding days
Teambuilding holidays
Dog friendly office
Wellbeing allowance
Compassionate leave
In office massages
In office catering
In office yoga classes
Faith rooms
Cycle to work scheme
Salary sacrifice
Matched pension contribution
Share options
L&D budget
Employees are largely happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Working at Accurx

Company employees


Gender diversity (male:female)


Office locations

Liverpool Street, London

Funding levels

£36m in Series A & B

Hiring Countries

United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
Healthtech & Healthcare

Healthtech & Healthcare

Industry awards 2023
Healthtech & Healthcare

Healthtech & Healthcare

Industry awards 2022

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