Junior Systems Engineer (Brighton/Hybrid)

Job Description

We make journeys easier and more enjoyable by giving our customers and their passengers a stronger sense of control. From disruption management to hyper-personalised pre-departure communications and mobile boarding passes, we build the technology to help companies stay connected with their customers at every stage of their journey.

Established in 2000, we have since grown to become one of the travel industry’s major suppliers of passenger messaging solutions. More than 60 airlines, rail and travel management companies, including British Airways, Flight Centre, Qantas, Ryanair and JetBlue use our notifications platform. With exciting plans for the future, it’s time for us to expand our growing team and we’re hoping you are who we’re looking for.

The role:

As Junior Systems Engineer you’ll be responsible for supporting, maintaining and developing the core systems infrastructure that the 15below platform is built upon, including:

• Primary support for the internal infrastructure and the 15below platform cloud infrastructure
• Day to day troubleshooting and support of Microsoft Server products
• Monitoring of performance and status of Server environments
• Configuration and maintenance of production, test, and development environments
• Network administration and configuration across multiple remote sites
• Performance tuning and resource optimization as required
• Support for 15below users working remotely or in the UK office including laptop/PC provisioning
• Regular security reviews and Application/Operating System patching across the 15below estate
• Research, recommend and implement solutions to improve the 15below infrastructure and processes

Requirements

The kind of person you are:

• 2+ years’ experience in a first/second line Technical Support role supporting Microsoft Server Operating Systems including core domain services e.g. Active Directory, DNS, DHCP
• Microsoft Office365 Administration
• Strong analytical and troubleshooting skills
• Ability to own issues and projects to successful delivery and beyond the go-live implementation
• Self-drive to identify and suggest solutions to key infrastructure components
• Interest in cloud hosting solutions, particularly Microsoft Azure
• Continual consideration of security and stability with any implementation or planned changes
• Most importantly you’ll be focused on what you need to achieve, whilst knowing how to have some fun
• Thrives on solving problems, loves grappling with complexity and can make the most difficult concepts easy to understand using sincere and clear communication skills
• Has a friendly ‘Can do’ attitude
• Collaborates effectively with other disciplines and can be trusted to deliver

Skills to impress:

• Understanding of virtualisation concepts and technologies e.g. VMWare
• Experience supporting and managing Linux Server
• Experience supporting and configuring networking technologies
• Understanding of concepts and experience configuring Firewalls
• Cloud concepts and technologies, preferably Microsoft Azure
• Containerisation technologies e.g. Docker, Kubernetes
• Experience supporting Microsoft Intune and Defender
• Experience with scripting e.g., Windows PowerShell, Bash, Node.js
• Understanding of ITIL framework

Our culture:

Our culture is at the heart of what we do every day, and travel is part of that too, that’s why we’re proud to live by our values.

Flying high: yet still climbing We know our stuff and are happy to share our knowledge and expertise. We pride ourselves on being at the top of our game and strive to keep learning.

People are our passport to success: they're at the heart of everything we do We develop strong relationships built on trust and respect, and always do the right thing by each other and our customers.

Accelerating forward: embracing change, challenge and growth Whether it's for ourselves, our colleagues or our customers, we are always looking for ways to improve and to grow. We're not afraid to challenge the status quo and drive change with enthusiasm.

All inclusive*: we're a strong, collaborative community We share the same vision; to make 15below the best it can be. We pull together to make it a reality, look out for each other along the way and make sure everyone's voice is heard.

Enjoy the journey: bringing fun and positivity to everything we do We're proud and passionate to be part of the 15below family, and never take ourselves too seriously. Having fun is really important to us.

* We are committed to maintaining our welcoming and open culture where differences are embraced. We know that some people are hesitant to apply for roles unless they tick every box, but if you’re excited about this role and your experience doesn’t fully align, we encourage you to apply anyway. You might be the right person for this or other roles.

We’re certified with Flexa, making us a ‘truly flexible employer’. Flexibility is part of our culture and if you’d like to know more about this then take a look at our Flexa profile.

We're also proud to have earned a Great Place To Work Certification and are officially a great place to work for wellbeing and for women. This year, 95% of employees said it’s a great place To Work – 41% higher than a typical UK company.

Wellbeing is very important to us and so we have a brilliant and holistic programme in place to support with everyone's home and work life. We’ve got lots of fantastic resources, practical guidance, and engaging sessions to help with mental, physical, and financial wellbeing.

Further information

Location: Brighton/Hybrid

Hours: Full-time (37.5 hours per week)

Reports to: Technical Operations Manager

Application process:

• Recruitment for us is all about finding the right person and so we don't have closing dates for applications
• We review applications as they are received. So please don't delay your application!
• Teams call: 1 hour on Teams with our People Advisor and People Administrator
• Interview 1.5 hour in-person interview with our Technical Operations Manager and Senior Systems Engineer

Please submit both a cover letter and CV for your application for this role.