VB Sales Key Account Manager: LE - Tete

Job Description

Role purpose:

Own and develop the Large Enterprise sales strategy for the province, drive revenue growth and targets set within the portfolio, build strong customer relationships with Customers Reprsentatives and all the internal and external stakeholders, and staying competitive in the province. The Key Account Manager could also be requested to manage the main LE suppliers’ companies.
Revenue growth, margins protection, new business acquisition, market penetration, new offers tailored for the LE Companies, customers satisfaction and retention are primary deliverable.
The Key Account Manager will drive LE Portfolio and Customers base across the province and must ensure regular visits to the Customers within the Province as well as to coordinate with the relevant internal and external key stakeholders across all the regions whenever needed, to provide local assistance if deem needed. The Key Account Manager will also support the teams allocated to other segments in the province.

Key accountabilities and decision ownership:

• Attract, develop, lead and motivate a sales team to meet and exceed sales targets;
• Developing and implementing sales strategies, articulate opportunities and threats to expand market share and ensure that agreed targets are met;
• Build and maintain strong relationships with key Customers in the Province and internal stakeholders;
• Monitor market trends and competitor activities to stay ahead in the province, collaborating with other departments such as marketing, Commercial, operations, and finance to ensure the successful delivery of products and services to oil and gas clients.
• Provide regular reports and updates to senior management on sales performance, market trends, and opportunities within the province, make recommendations to EHOD on decisions that affect the operational effectiveness of the Province Portfolio.

Core competencies, knowledge and experience:

• Excellent stakeholder and engagement skills and proven experience working among the Large Enterprise environment;
• Creative thinker who can drive growth needed in a highly competitive market;
• 5 years track record of leading sales teams;
• Experience of leading and managing through account managers for teams of 5 plus people;
• Good knowledge of fixed, mobile and converged solutions.

Must have technical / professional qualifications:

• Work experience in Telecommunications / IT Industry;
• Planning and organising;
• Formulating Strategies and Concepts;
• University Degree;
• English proficiency;

Key performance indicators:
• Revenue Growth (new and existing business) as per target set;
• Customer retention – above 98% of the existing Customer base;
• Wallet expansion – Increase the Customer base with new Customers acquisition as per target set;
• NPS - Customer satisfaction
• Sales pipeline value Vs sales conversion rate as per target set.