System Expert, Managed Services - VOIS

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a skilled System Expert, Managed Services to provide advanced technical leadership across telecom network operations, managed services, automation, cloud transformation and core network platforms. The role is based in Bangalore, India, within Managed Services, reporting to the NOC Operations Manager.The individual will act as a technical reference point for teams supporting live IT and telecommunications systems, including activities related to data build configuration, software rollout, support integration, third-line technical support, troubleshooting, vendor escalation, automation and operational optimisation.This role supports telecom operators, including Vodafone operating companies, joint ventures and external customers, ensuring data loading, service restoration, incident handling and network recovery activities are completed in line with agreed procedures, SLAs and KPIs.

What you’ll do

• Provide expert technical support for live IT and telecommunications systems across managed services operations.
• Perform data build configuration, software rollout and support integration activities requested by planning and delivery teams.
• Act as a technical reference point for coding, troubleshooting, operational processes and best practice adoption across engineering teams.
• Develop, implement, modify, test and harmonise software and hardware solutions within information systems and telecom applications.
• Lead the design and architecture of complex multi-domain technical solutions aligned with business strategy and critical business functions
• Drive research and development initiatives from concept to implementation, with a focus on automation, emerging technologies and long-term operational value.
• Investigate and resolve highly complex technical issues received from NOC, COPS and SAC teams using programming, debugging and telecom-specific methods.
• Lead root cause analysis, incident resolution, defect tracking, service restoration and performance improvement activities.
• Escalate technical issues to vendors and collaborate with internal teams to support rapid issue resolution and service continuity.
• Design, implement and maintain automation and robotic process solutions to improve operational efficiency, reduce manual work and enhance customer experience.
• Support business continuity planning, disaster recovery and special event network readiness activities.
• Maintain network documentation, including HLDs, LLDs and operational procedures, in line with network development and technology updates.
• Mentor engineering teams, share technical knowledge and support technical training to strengthen capabilities across deployment and operations.

Who you are

• You have a BTech or BE degree in Electronics or Telecommunications.
• You bring 11 to 16 years of experience in the telecommunications industry.
• You have technical leadership experience across Ericsson IMS, VoLTE, VoWiFi, VoNR, SMS over IMS, RCS, CS Core, EPC and 5G Core domains.
• You can lead architecture, design governance and roadmap evolution for voice, messaging, roaming, interconnect and next-generation communication services.
• You can lead complex troubleshooting, multi-vendor interoperability investigations, signalling design reviews and root cause analysis for critical service incidents
• You have experience providing technical oversight for Ericsson, Nokia and Oracle SBC platforms across IMS, EPC and Core Network domains.
• You understand HLDs, LLDs, vendor solutions, acceptance testing and transformation programmes.
• You have experience with cloud and network transformation technologies such as VMware, OpenStack, NFV, Kubernetes, Docker, Helm, CI/CD, automation, Python, Ansible, REST APIs and Infrastructure as Code. You can manage service KPIs including VoLTE Registration Success Rate, CSSR, Call Drop Rate, Service Accessibility, Service Retainability, RTP Quality, Capacity Planning and Scalability Management.
• You understand security practices covering IMS security, SBC security, SIP attack mitigation, fraud prevention, secure signalling and regulatory compliance.
• You have experience in vendor governance, performance improvement, operational excellence, technology modernisation and cross-functional collaboration.

Desirable experience

• Multi-vendor Core product experience.
• Experience working on large installations using independent judgement and initiative.
• Knowledge of object-oriented programming languages such as Java, C++ or Python
• Knowledge of scripting, command line usage and operating system administration across Windows and Unix.
• Knowledge of cloud fundamentals.
• Strong knowledge of robotic process automation software and tools.
• Ability to support team leadership responsibilities when required in urgent circumstances.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work on complex managed services operations across live telecom infrastructure and customer-impacting services.
• Exposure to large-scale core network, IMS, VoLTE, VoWiFi, VoNR, EPC and 5G Core domains.
• Scope to influence architecture, design governance, automation, transformation programmes and service reliability improvements.
• Collaboration with vendors, technical teams and senior stakeholders on critical incidents, service restoration and technology modernisation.
• Opportunity to mentor engineering teams and contribute to knowledge sharing, technical capability building and operational excellence.

What skills you will learn

• Advanced troubleshooting and root cause analysis across multi-vendor telecom and core network environments.
• Practical application of automation, robotic process methods, Python, Ansible, REST APIs and Infrastructure as Code in telecom operations.
• Architecture and design governance for IMS, VoLTE, VoWiFi, VoNR, roaming, interconnect and 5G Core services.
• Business continuity, disaster recovery, contingency planning and major incident coordination for critical network services
• Vendor governance, stakeholder communication, operational reporting and service performance improvement.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
#JDEnhancedByTARA

Follow us on social media

• LinkedIn: VOIS on LinkedIn
• Facebook: VOIS on Facebook
• Instagram: VOIS on Instagram
• You can also chat with our employees to learn more about our projects: