Software Engineering Specialist

Essential Skills / Experience

Essential skills
• 10+ years of experience across SRE, DevOps, platform engineering, application support, production support, product engineering, UX design, enterprise application design, or operational tooling.
• Experience managing mission-critical enterprise applications and services in complex production environments.
• Strong understanding of SRE principles, including SLIs, SLOs, error budgets, observability, security, production readiness, and operational support processes.
• Hands-on experience with cloud platforms such as AWS, Azure, or GCP.
• Strong experience with Linux/Unix systems, networking concepts, DNS, load balancers, certificates, firewalls, API gateways, middleware, APIs, databases, and cloud-native services.
• Experience with Kubernetes, Docker, CI/CD platforms, infrastructure as code, configuration management, and automation tooling.
• Proficiency with monitoring and observability tools such as Dynatrace, Prometheus, Grafana, ELK/EFK, Splunk, Datadog, AppDynamics, New Relic, or equivalent.
• Strong scripting or programming experience in Python, Shell, PowerShell, Java, JavaScript, React/Angular, CSS, or similar technologies.
• Experience with production troubleshooting, RCA, incident, problem, change, release management, and service improvement practices.
• Experience designing or improving enterprise applications, operational dashboards, admin portals, support tools, workflow systems, or data-heavy platforms.
• Proficiency with UX/design tools such as Figma, Axure, Sketch, Adobe XD, or equivalent.
• Strong communication and stakeholder management skills.
• Good to have telecom domain knowledge.

Desirable Skills / Experience

Qualifications
• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related discipline.

BT is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.