VodafoneThree - SOM Risk Assessment Manager

Job Description

Location: Newbury or London + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday



*Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.



Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

What you’ll do

The Governance Manager will be tasked with developing and overseeing secure operational procedures. This role involves regularly engaging with the GMT to keep them informed about key decisions made across various SOM forums. Additionally, the Governance Manager will be expected to present to the GMT or board-level stakeholders to obtain approvals or guidance on business matters that carry significant risk and could potentially impact customers.

Key accountabilities:

• Assessment of risk for VBUK and SOM customers in relation to transformation and other project activity across VF UK and Group.
• Management of business risk with the ability to establish impact with lateral thinking (reactive/proactive) decision making
• Ability to define and execute communications strategy to ensure colleagues follow at all times.
• Ability to assess/define required governance structure & governance to support required outcomes – understanding that one size does not fit all.
• Ability to build structure & governance that meets the demands of internal & external stakeholders and customers.
• Ability to build internal & external stakeholder relationships.
• Ability to determine level of engagement required for each stakeholder/customer based on their requirements.
• Responsible for the SOM risk and issue log and for all appropriate escalations to the SteerCo and GMT
• Act as the Internal customer of the SOM delivery programmes (e.g. Technology SOM Gov Programme) ensuring that the programmes are delivering to the requested SOM Mandate. Advising and approving Programme Change Requests, where appropriate, supporting the Programme with any contextual or contractual delivery issues.
• Responsible for the senior relationships to build a successful virtual SOM team across Vodafone UK

Who you are

• Extensive experience of governance through direct programme/project delivery experience
• Excellent communication skills at all levels demonstrated by the ability to build excellent working relationships and influence internal and external stakeholders.
• Experience and excellent track record for managing change and driving delivery of improvement initiatives.
• Extensive analytical skills and attention to detail.
• Experience working with security principals and controls (ideal)
• Customer Facing & Operational experience (ideal)
• Previous experience in the telecoms/data industry (ideal)
• UK resident with BPSS
• Previous MSP or Prince Practitioner (ideal)
• Commercial experience

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.



Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-us/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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