Snr Specialist : IT Demand

Job Description

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Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom. Infinity Services Partner Company is looking for a Senior Specialist: IT Demand

Role Purpose:

The IT Demand function is responsible for transforming business needs into structured projects and managing the overall demand portfolio. This involves engaging with stakeholders to ensure the effective delivery of business, client, and IT strategies. By driving strategic planning and prioritisation, the role ensures optimal utilisation of technology resources to deliver maximum business value. The IT Demand function supports internal Business Units, Service Providers, and Clients by aligning initiatives with organisational objectives and enabling sustainable growth through technology.

Key accountabilities and decision ownership:

• Manage the relationship with the business units/vendors & clients concerning new requirements (projects, system enhancement requests, availability, disaster recovery requirements, capacity requirements, etc.
• Manage a group of subject matter experts working with the business units & clients regarding their IT demands and IT deliveries.
• Develop, define, and implement the overall IT demand management structure & processes in agreement with the overall IT Strategy.
• To initiate, participate, and contribute (at a high level) to any ongoing business activity that will create substantial IT demand.
• Develop and maintain a project and enhancement roadmap aligned with business priority, IT capacity, technical dependencies, and ongoing project portfolio utilising Program Increment (PI).
• Liaise with the stakeholders to shape and implement the demand management processes and regular liaison/relationship management interactions.
• Prepare and maintain a project portfolio view for upcoming projects with IT expenditure to facilitate decision-making.
• Ensures timely and accurate reporting of all IT demand-related issues to senior management and key stakeholders.
• Develop KPIs for Demand Management, dashboards, and regular reports to create transparency and track change requests and new demand.

Core competencies & Key performance indicators:

• Knowledge of contract and budget management
• Highly skilled and experienced at negotiating conflict and problem-solving to achieve win-win outcomes at the executive and client levels
• Ability to listen, build rapport, and credibility as a strategic partner vertically within the business unit, as well as with leadership and functional teams
• Management across multiple delivery areas and vendors
• Sound technical knowledge and track record of delivery
• Ability to meet specific program goals and objectives.
• Manage stakeholders effectively
• Ability to develop, lead, and manage complex programs. planning, organisation, and execution
• Provide governance and management of the demand pipeline and act as the primary partner for the business functions to capture, structure, align, plan business demand and match this demand with the IT supply functions' capacity
• Ensure consistent capturing and prioritisation of the demand towards IT, and regular alignment and prioritisation of demand
• Create transparency about upcoming business initiatives, the current demand pipeline, IT change execution performance, and capacity situation
• Create transparency on the current IT operations status via operational KPIs, monthly reviews, and other metrics.

Qualification & Experience:

• A relevant 3-year Degree in a technical subject is essential
• A minimum of 8-10 years of telecommunication experience is essential
• A minimum of 3-5 years of experience in project management / Agile Methodology of larger IT projects
• 3-5 years of experience in release management and exposure to IT operations management, and good knowledge of IT governance processes.

Closing date for Applications: 27 March 2026

The base location for this role is Centurion, Infinity Services Partner Division

The company approved the Employment Equity Plan, and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Infinity Services Partner is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.