Demand Assurance Mgmt Senior Expert

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Role Purpose

As a Demand Assurance Manager, In VST Demand manager team you will be the main and crucial point of contact with the client for managing their requests for new products and services.
Your primary responsibility will be to ensure that each request is clearly defined and to maintain a constant and proactive relationship with the requester to manage their needs effectively.
Your role will be crucial in ensuring that client requests are managed efficiently and that the proposed solutions are approved and successfully implemented. Your ability to act as a bridge between the client and various internal departments will be fundamental in achieving business objectives and ensuring client satisfaction.

Key accountabilities:

Request Management: You will be responsible for collecting, analyzing, and coordinating client requests, ensuring that each request is well understood and documented. Your ability to understand and interpret the client's needs will be fundamental to the project's success.

Internal Coordination: You will engage and coordinate various departments within VST to identify the best solution and provide an accurate estimate. This includes collaboration with engineering, market delivery, and operations teams.

Timelines and Methods: Ensure that each request is managed within the agreed timelines and methods with the client, constantly monitoring the progress and intervening in case of delays or issues.

Solution Approval: You will be responsible for bringing the proposed solution to internal review for approval and supporting the client during their approval process.

Monitoring and KPIs: Ensure that all activities are correctly tracked and monitored, making sure that the established KPIs are met. This includes the timely production and distribution of the Demand Board agenda and representing the requests during weekly meetings with requesters and representatives from various departments.

Communication and Relationships: Maintaining clear and constant communication with the client will be essential. You will need to ensure that they are informed about the status of their requests and that every decision made is well understood and accepted. Your ability to build and maintain strong relationships with clients will be crucial for long-term success.

Who you are

Core competencies, knowledge and experience

Strong Project management skills and experience
Strong ability in negotiation and interpersonal relationship.
Strong knowledge of mobile and fixed Network architecture
Good skill in business/technical writing
Excelent organizational, presentation and analytics skills
Strong ability in influencing and problem solving under pressure from both customers and internal stakeholders, to ensure solution designs are deliverable
Strong motivation in steadily improving and learning
Strong knowledge of provisioning processes and Telco systems Architecture

Education

Bachelor’s degree in Computer Science, Engineering, or equivalent
Fluent in English.
Strong skills in MS Office ( Excel, Power Point, Word )

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.