Service Support Integration Manager

Job Description

What you’ll do

• Own end-to-end service integration across development, testing, and support.
• Act as the main technical point of contact for changes, incidents, and escalations.
• Validate and shape incoming demands early, ensuring feasibility and clear technical direction.
• Coordinate multiple teams and partners to ensure smooth delivery and stable operations.
• Drive issue resolution and crisis management when things don’t go as planned.
• Ensure services are well-documented, tested, and production-ready.

Who you are

• Solid understanding of enterprise systems, integrations, and operational support
• Proven ability to manage incidents, escalations, and complex dependencies
• Confidence working with senior stakeholders and cross-functional teams
• Pragmatic mindset: you know when to go deep and when to unblock fast
• Working knowledge of programming language

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.