Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Talent Acquisition Operations Specialist to lead and manage the end-to-end offer management process, ensuring accuracy, compliance, and operational excellence across hiring activities. Based in Pune with a hybrid working model, this role is responsible for offer letter creation, candidate data and document validation, governance of recruitment systems and processes, audit readiness, reporting, and continuous process improvement. The successful candidate will play a key role in maintaining compliance with organisational policies while delivering a high-quality candidate experience.

What you’ll do

• Own and manage the end-to-end offer creation process for lateral and internal recruitment activities.
• Ensure accurate validation of candidate documentation and data in line with organisational policies and compliance requirements.
• Create and issue offer and appointment letters within agreed service levels and quality standards.
• Maintain governance and compliance within recruitment systems, ensuring data accuracy and process adherence.
• Produce weekly and monthly operational dashboards, including offer creation performance, first-time-right metrics, and process exceptions.
• Act as the custodian of offer-related documentation and ensure effective handover to the onboarding team.
• Support internal and external audit requirements by maintaining accurate records and documentation.
• Identify opportunities for process enhancement and support the implementation of efficiency improvements.
• Collaborate with stakeholders across Talent Acquisition, HR Operations and onboarding teams to ensure seamless candidate transitions.

Who you are

• Experience in offer management, appointment letter creation, or HR operational processes.

• Strong knowledge of document validation, data verification, and compliance requirements.

• Experience supporting audits and process governance activities.

• Excellent interpersonal, stakeholder management, and influencing skills.

• Strong analytical skills with the ability to generate meaningful reports and insights.

• Comfortable working in a fast-paced environment with a focus on accuracy and service excellence.

• Must Have Qualifications

  • MBA in Human Resources or equivalent qualification.
  • Advanced proficiency in Microsoft Excel.
  • Experience in HR Operations or Talent Acquisition Operations.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work within a global Talent Acquisition Centre of Excellence.
• Exposure to recruitment operations, governance, compliance, and audit processes.
• Hybrid working environment based at SP Infocity, Pune.
• Collaboration with diverse stakeholders across HR and business functions.
• Opportunity to contribute to process optimisation and operational excellence initiatives.
• Experience working within a leading global telecommunications organisation.

What skills you will learn

• Advanced talent acquisition operations and offer management practices.
• Recruitment governance and compliance management.
• HR process auditing and control frameworks.
• Data analysis, reporting, and dashboard creation.
• Continuous improvement and operational excellence methodologies.
• Stakeholder management and cross-functional collaboration skills.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Follow us on social media

LinkedIn: https://www.linkedin.com/company/vois/Facebook: https://www.facebook.com/voisglobalInstagram: https://www.instagram.com/voisglobal/You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2