Senior Executive_Messaging Operations Specialist(Microsoft Exchange-Online /On-Prem)-Pune

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a skilled Messaging Operations Specialist to provide L2 support for Microsoft 365 messaging services, including Exchange Online, Exchange hybrid environments, and Outlook services. This role focuses on maintaining secure, stable, and efficient messaging operations, resolving complex incidents, and driving continuous service improvements in a large-scale enterprise environment.

What you’ll do

• Deliver L2 operations for Microsoft 365 Messaging services, ensuring adherence to agreed SLAs, OLAs, and operational KPIs
• Act as the primary escalation point for complex issues, performing advanced troubleshooting and coordinating with higher-level support where required
• Administer Microsoft 365 tenant services including mailboxes, shared mailboxes, distribution groups, permissions, and policies
• Manage and troubleshoot end-to-end mail flow, including SMTP, connectors, routing, transport rules, and message tracing
• Support modernisation of legacy systems by enabling secure authentication methods and collaborating with cross-functional teams
• Operate and support hybrid Exchange environments, including migrations and coexistence scenarios
• Provide support for Outlook and web-based client issues, including configuration, connectivity, and scheduling challenges
• Monitor service health, analyse logs and reports, and drive proactive improvements
• Develop and maintain PowerShell scripts to automate operational tasks and improve efficiency
• Create and update documentation, knowledge articles, and training materials, enabling L1 teams through knowledge sharing
• Support maintenance activities including patching, configuration updates, validation, and monitoring

Who you are

• Experienced in Microsoft 365 Messaging operations, including Exchange Online and hybrid environments
• Skilled in troubleshooting mail flow, client connectivity, and mailbox administration
• Proficient in PowerShell scripting for automation and administrative tasks
• Familiar with ITIL-based service management processes including incident, problem, and change management
• Knowledgeable in email security practices such as SPF, DKIM, DMARC, and compliance frameworks
• Equipped with a strong analytical approach and ability to resolve complex technical issues under pressure
• Experienced in large, distributed enterprise environments supporting mission-critical services
• Effective communicator, able to articulate technical concepts clearly to different audiences
• Demonstrates ownership, collaboration, and a solution-focused mindset

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work on enterprise-scale Microsoft 365 messaging platforms
• Exposure to global operations and cross-functional collaboration in a multinational organisation
• Continuous learning through hands-on experience with modern messaging, automation, and hybrid environments
• A collaborative environment focused on innovation and service excellence

What skills you will learn

• Advanced troubleshooting in Microsoft 365 and hybrid Exchange environments
• Automation and scripting using PowerShell for operational efficiency
• Enterprise-level incident, change, and problem management practices
• Email security, compliance, and modern authentication mechanisms
• Stakeholder communication and operational reporting in global environments

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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• LinkedIn: https://www.linkedin.com/company/vois/
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