Assistant Manager- IT Operations & End User Support - Pune

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role

We are seeking an IT Operations and Automation Specialist to manage secure, reliable and high-performing IT operations across infrastructure, applications, security, access management and service delivery. This role focuses on delivering effective end-user support, improving service reliability, driving standardisation, enabling zero-touch IT practices and supporting operational improvements through automation, monitoring tools and Power BI reporting. The role is based in Pune – SP Infocity and supports business stakeholders through IT service delivery, project coordination, vendor governance, risk management and data-driven decision-making.

What you’ll do

• Own and manage end-to-end IT operations across hardware, software, networks, security and access management to support stable, compliant and resilient IT services.
• Provide efficient end-user technical support, improving resolution turnaround time through standardisation and automation.
• Support deployment, configuration and lifecycle management of IT systems and applications, using repeatable and automated processes where feasible.
• Drive zero-touch IT operations, including automated provisioning, patch management, monitoring alerts, system health checks and user onboarding or offboarding.
• Monitor IT infrastructure performance, availability and security using automated tools and dashboards, identifying risks early and supporting preventive action.
• Manage IT projects and operational improvements from planning to execution, including automation-led enhancements, resource coordination, timelines and stakeholder communication.
• Collaborate with business stakeholders and department heads to understand IT requirements, prioritise automation opportunities and align IT solutions with business objectives.
• Establish and maintain IT process automation and standard operating procedures to support consistency, scalability and self-service capabilities.
• Manage vendor relationships, contracts and SLAs, supporting quality delivery, cost efficiency and service performance.
• Support data integrity, security, backup and recovery processes using automated controls and periodic validation.
• Develop and support basic Power BI reports and dashboards, including data cleaning, transformation, visualisation and automated refresh opportunities.
• Assist with business requirement gathering, documentation, user training and adoption for Power BI and IT self-service tools.
• Keep up to date with emerging IT operations tools, automation frameworks and Power BI capabilities to drive continuous improvement and operational excellence.

Who you are

• You bring 4+ years of experience in IT operations, end-user support or a similar technology operations role.
• You have a good understanding of Microsoft technologies, including Windows 11, Office 365, Power Platform and Power BI concepts such as data visualisation, report creation and dashboard design.
• You have exposure to enterprise-level AV/VC systems and IT communications.
• You understand end-user IT hardware support and can contribute to stable workplace technology services.
• You are proficient in Microsoft Office tools, including Excel, PowerPoint and Word.
• You demonstrate analytical thinking, attention to detail and practical problem-solving skills.
• You communicate clearly, collaborate effectively and work well with colleagues, stakeholders and vendors.
• You are keen to learn and adapt to new technologies and tools, particularly within business intelligence, automation and IT operations.
• You hold a bachelor’s degree in Information Technology, Computer Science or a related field.
• You are ITIL 4 or 5 Foundation certified and have Microsoft MS-900 training or certification.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work across IT operations, automation, service delivery, access management, infrastructure monitoring and business intelligence in a global technology environment.
• Exposure to zero-touch IT operations, automated provisioning, patch management, monitoring dashboards and self-service capabilities.
• Involvement in IT project delivery, operational improvements, stakeholder engagement and vendor governance.
• Scope to contribute to reliable, secure and scalable IT services that support business outcomes and end-user productivity.
• A role that combines hands-on technology operations with process improvement, reporting and automation-led ways of working.

What skills you will learn

• Practical application of zero-touch IT operations, including automated provisioning, patching, monitoring and health checks.
• Advanced exposure to IT service management, SLA governance, incident reduction, major incident follow-up and service availability improvement.
• Power BI reporting skills, including dashboard creation, data preparation, transformation, visualisation and automated data refresh concepts.
• Stakeholder management, vendor coordination and IT project delivery across operational improvement initiatives.
• Process maturity practices including SOP creation, automation-first service design, self-service enablement and continuous improvement.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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