Senior Customer Account Portfolio Mgr

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this role

We are seeking a Senior Customer Account Portfolio Manager to lead a significant portion of our business within a designated customer organisation or OpCo. This role owns end‑to‑end engagement—from sales through to delivery—while managing commercial performance, including P&L responsibility. The individual will cultivate trusted C‑Suite relationships, understand strategic customer priorities, and drive market expansion and portfolio growth. Working closely with service line leads and the Customer Account Lead (CAL), the role is central to building integrated delivery teams that create long-term value and sustainable growth over a 12–24 month horizon.

What you’ll do

• Develop a deep understanding of the customer’s business objectives, priorities, and leadership agenda, building enduring, trust‑based relationships.
• Partner with customers to co‑create solutions that address their business challenges and position VOIS competitively in the market.
• Maintain and strengthen key relationships across C‑Suite, E‑band, and F‑band stakeholders.
• Lead a portfolio of work, managing contract‑level P&L and ensuring commercial and delivery excellence.
• Support the CAL in shaping the broader account direction and delivering strategic priorities.
• Implement account roadmaps and use them to expand the assigned book of business.
• Bring together service tower leaders to build cohesive teams that deliver measurable value for customers.
• Drive sales effectiveness, customer growth, and revenue delivery across the portfolio.
• Originate or support the development of deals and competitive RFP responses using commercially viable pathways.
• Shape strategic narratives and ensure differentiated win strategies aligned to customer expectations, market trends, and growth opportunities.

Who you are

• Develop a deep understanding of the customer’s business objectives, priorities, and leadership agenda, building enduring, trust‑based relationships.
• Partner with customers to co‑create solutions that address their business challenges and position VOIS competitively in the market.
• Maintain and strengthen key relationships across C‑Suite, E‑band, and F‑band stakeholders.
• Lead a portfolio of work, managing contract‑level P&L and ensuring commercial and delivery excellence.
• Support the CAL in shaping the broader account direction and delivering strategic priorities.
• Implement account roadmaps and use them to expand the assigned book of business.
• Bring together service tower leaders to build cohesive teams that deliver measurable value for customers.
• Drive sales effectiveness, customer growth, and revenue delivery across the portfolio.
• Originate or support the development of deals and competitive RFP responses using commercially viable pathways.
• Shape strategic narratives and ensure differentiated win strategies aligned to customer expectations, market trends, and growth opportunities.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to lead a high‑impact portfolio with direct influence on customer strategy and commercial outcomes.
• Exposure to C‑Suite engagements and enterprise‑level decision‑making across global markets.
• The chance to partner with diverse service towers and shape integrated, cross‑functional delivery teams.
• Ability to directly drive growth, transformation, and customer value within a highly dynamic environment.
• A platform to enhance commercial, leadership, and client advisory capabilities.

What skills you will learn

• Advanced portfolio and commercial management, including P&L ownership.
• Strategic account planning and customer co‑creation methodologies.
• Enhanced stakeholder engagement at senior leadership levels.
• Cross‑functional leadership across multi-disciplinary service towers.
• Sales excellence, competitive positioning, and market expansion strategies.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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