Customer Account Porfolio Manager

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a collaborative and strategic individual to manage a significant customer portfolio, driving end‑to‑end ownership from opportunity development through to service delivery. The role focuses on customer engagement, revenue growth and profitability, supported by deep insight into customer priorities and an ability to orchestrate cross‑functional teams for long-term value creation.

What you will do

• Build trusted, long-lasting relationships with senior customer stakeholders by understanding their business priorities and strategic objectives.
• Shape customer value propositions, co-developing solutions that address business challenges while differentiating VOIS in the market.
• Manage a strategic view of the portfolio’s commercial performance, including revenue, growth, and profitability across multiple contracts and business units.
• Support the Customer Account Lead in delivering the wider account strategy and expanding the book of business.
• Bring together teams across service lines to ensure cohesive, high‑quality delivery that meets and exceeds customer expectations.
• Drive customer growth and sales excellence by originating new opportunities, responding to competitive RFPs, and developing innovative commercial constructs.
• Create compelling strategic narratives and winning strategies aligned with customer needs, expectations, and market trends.

Who you are

• Experienced in sustaining trusted relationships with C‑Suite or senior industry decision-makers.
• Skilled in managing diverse portfolios and growing engagements within complex customer environments.
• Able to unite cross-functional teams to deliver value and customer success.
• Equipped with strong leadership capabilities, with the ability to inspire and guide teams.
• Experienced in consulting (advantageous but not essential).

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunity to lead a high‑impact customer portfolio with meaningful exposure to senior stakeholders.
• A dynamic environment where you can influence strategic decisions and drive measurable business growth.
• The chance to collaborate with diverse, multi‑disciplinary teams across global service lines.
• A role that enhances your commercial acumen and deepens customer partnership capabilities.

What skills you will learn

• Advanced portfolio leadership and strategic account management.
• Commercial decision‑making, including P&L ownership and growth management.
• Cross-functional team orchestration and enterprise collaboration.
• Customer‑centric solution shaping and value-based selling.
• Navigating complex stakeholder landscapes to drive long-term success.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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