As a Senior Scrum Master Lead at Vodafone in Giza, Egypt, you will act as an Agile servant leader and transformation catalyst. You will drive high-performing cross-functional squads delivering Agentic AI, GenAI, and conversational AI solutions, ensuring effective Agile execution and predictable value delivery.
Requirements
2–5 years of hands-on professional experience as a Scrum Master in Agile software development or digital transformation.
Certified Scrum Master (CSM, PSM I or higher, SAFe Scrum Master, or equivalent).
Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or related discipline, or equivalent experience.
Practical experience using Jira, Azure DevOps, or equivalent Agile lifecycle management tools.
Preferred: Experience in GenAI, Agentic AI, or conversational AI delivery environments.
Skills & Responsibilities
Agile Leadership & Facilitation: Guide cross-functional squads through effective planning, refinement, reviews, and retrospectives to ensure outcome-driven execution.
Risk & Dependency Management: Proactively identify and escalate delivery risks, technical dependencies, and impediments across multiple squads.
AI & Technical Collaboration: Partner with AI engineers, product owners, and stakeholders to support the incremental delivery of AI-powered frontline capabilities.
Continuous Improvement: Leverage Agile metrics and flow analytics to improve delivery predictability, quality, and time-to-value.
Potential transition routes: People from Project Management, Agile Coach, or Technical Product Owner roles may bring strong facilitation and delivery skills, alongside meeting the required Scrum Master certification and experience.
Job description
Role Purpose:
The Senior Scrum Master Lead plays a pivotal role in accelerating the COPs Tribe transformation toward an AI-powered, digital-first customer care operating model.
The role acts as an Agile servant leader, delivery enabler, and transformation catalyst, driving high-performing cross-functional squads delivering Agentic AI, GenAI, intelligent automation, digital assistants, voicebots, and conversational AI solutions.
The Senior Scrum Master Lead ensures effective Agile execution, seamless cross-squad collaboration, continuous improvement, and predictable value delivery, while promoting innovation, technical excellence, and customer-centric outcomes.
Job Responsibilities:
Lead and coach Agile squads to achieve high performance, delivery excellence, accountability, and continuous improvement.
Drive effective adoption of modern Agile methodologies, including Scrum, Kanban, Scrumban, SAFe, Lean Agile, and hybrid delivery approaches based on team and product needs.
Facilitate Agile planning, refinement, reviews, retrospectives, and cross-squad synchronization, ensuring outcome-driven execution rather than ceremony-driven delivery.
Partner with Product Owners, Engineering Leads, AI teams, and business stakeholders to ensure backlog readiness, clear priorities, effective sprint planning, and alignment with strategic objectives.
Proactively identify, manage, and escalate delivery risks, technical dependencies, security requirements, and impediments across multiple squads and technology platforms.
Enable seamless coordination across AI development, backend/API integration, testing, cybersecurity, infrastructure, and business teams.
Support incremental delivery of AI-powered frontline capabilities through effective release planning, continuous testing, and DevSecOps collaboration.
Drive Agile maturity, team empowerment, transparent communication, and evidence-based decision-making.
Leverage Agile delivery metrics, flow analytics, and AI-powered productivity tools to improve delivery predictability, quality, efficiency, and time-to-value.
Mentor Scrum Masters and squad members, fostering a strong Agile community and a culture of ownership, experimentation, and learning.
Core Competencies, Knowledge, and Experience
1. Advanced Agile Leadership & Modern Delivery Practices
Strong practical understanding of Scrum, Kanban, Scrumban, SAFe, Lean, and Agile at scale.
Ability to select and adapt Agile practices for complex, multi-squad, fast-paced digital delivery environments.
Sound understanding of software development lifecycles, API integrations, microservices, cloud-based platforms, and system dependencies.
Familiarity with CI/CD, DevSecOps, automated testing, quality assurance, and release management.
Understanding of Agile engineering practices such as XP, TDD, BDD, continuous integration, and continuous delivery.
Ability to collaborate effectively with developers, solution architects, AI engineers, cybersecurity, and infrastructure teams without requiring hands-on development expertise.
4. Agile Tools, AI Productivity & Data-Driven Delivery
Hands-on experience with Agile delivery and collaboration tools such as Jira, Azure DevOps, Confluence, Miro, or equivalent platforms.
Familiarity with AI-assisted productivity tools supporting backlog refinement, documentation, knowledge management, and team collaboration.
Ability to leverage Agile metrics including cycle time, lead time, throughput, work in progress, delivery predictability, and impediment trends.
Ability to translate delivery insights into actionable improvements and communicate progress clearly to senior stakeholders.
5. Product Mindset, Customer Experience & Business Value
Strong understanding of product-oriented delivery, customer journeys, business capabilities, and value-driven prioritization.
Ability to connect Agile execution with measurable business outcomes such as customer experience, containment, first-contact resolution, automation adoption, and operational efficiency.
Experience facilitating alignment between business priorities, technical feasibility, customer needs, and delivery capacity.
Strong analytical thinking, problem-solving, communication, and change leadership capabilities.
Professional Qualifications
Certified Scrum Master, holding a recognized certification such as Certified Scrum Master (CSM), Professional Scrum Master (PSM I or higher), SAFe Scrum Master (SSM), or equivalent.
2–5 years of hands-on professional experience as a Scrum Master, preferably within Agile software development, digital transformation, or technology delivery environments.
Proven experience coaching cross-functional Agile teams and facilitating end-to-end product delivery.
Strong working knowledge of Scrum and Kanban, with demonstrated experience applying Agile practices in real delivery environments.
Practical experience using Agile lifecycle management tools such as Jira, Azure DevOps, or equivalent.
Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or a related discipline, or equivalent relevant professional experience.
Experience in GenAI, Agentic AI, conversational AI, digital assistants, intelligent automation, or chatbot/voicebot delivery environments.
Experience coordinating multiple Agile squads and managing complex cross-team dependencies.
Exposure to customer care, telecommunications, digital channels, or enterprise technology transformations.
Additional Agile certifications such as SAFe, Kanban, Agile Coaching, or Agile Leadership.
Exposure to AI-assisted development, Agile analytics, automation, and DevSecOps environments
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
