Lead strategic transformation initiatives as a Business Transformation Lead at VOIS, based in Bangalore, India. In this role, you will drive business architecture, programme delivery, and AI-enabled innovation to achieve measurable business outcomes and operational efficiency across global business domains.
Requirements
Strong expertise in business transformation, programme leadership, and operational improvement within complex environments.
Deep understanding of business service domains, operating models, and transformational change.
Proven ability to build and execute strategic roadmaps and manage cross-functional dependencies.
Experience applying Agile, Lean, and systems-thinking methodologies.
Experience working with AI-enabled tools and supporting AI-led transformation.
Telecoms or cross-sector experience is highly desirable.
No specific degree or minimum years of experience are explicitly stated.
Skills & Responsibilities
Programme leadership: Lead the development and execution of transformation roadmaps aligned to business strategy and customer priorities across multiple portfolios.
Business architecture: Design target-state business architectures aligned with strategic objectives, operating models, processes, data, and technology capabilities.
AI integration: Utilise AI and GenAI tools to improve analysis, documentation, automation, decision-making, and delivery effectiveness.
Stakeholder management: Partner with business leaders, local markets, Finance, GTM teams, and strategic partners to support adoption and business case delivery.
Potential transition routes: People from management consulting, senior project management, or strategic operations roles may bring change management, stakeholder engagement, and strategic planning skills, alongside meeting transformation leadership requirements.
Job description
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking a Business Transformation Lead to drive strategic transformation initiatives across Business service domains, translating enterprise transformation strategy into executable product and service roadmaps. Reporting to the Head of Transformation – Business, this role partners with business leaders, technology teams, markets, Finance, GTM teams and strategic partners to deliver measurable business outcomes, operational efficiency, service excellence and sustainable value realisation. The role combines transformation leadership, business architecture, programme delivery, AI-enabled innovation and stakeholder management to help VOIS achieve its long-term growth and performance ambitions.
What you’ll do
Lead the development and execution of transformation roadmaps aligned to business strategy and customer priorities.
Own end-to-end transformation planning, design and delivery across assigned products, services and business domains.
Translate complex and ambiguous business challenges into clear opportunities, hypotheses and actionable transformation plans.
Drive revenue growth, operational efficiency, service performance improvements and value realisation through transformation initiatives.
Manage programme governance, risks, dependencies, milestones and cross-functional delivery across multiple portfolios.
Design target-state business architectures aligned with strategic objectives, operating models, processes, data and technology capabilities.
Ensure alignment between business and technology architecture, identifying gaps and enabling scalable, sustainable solutions.
Partner with business leaders, local markets, Finance, GTM teams, Accenture and technology stakeholders to support adoption and business case delivery.
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
Opportunity to lead large-scale, enterprise-wide transformation initiatives with significant business impact.
Exposure to senior leaders across global markets, business functions and technology organisations.
Ability to shape future operating models, services and business architecture across a leading international organisation.
Opportunity to influence AI-enabled transformation strategies and emerging technology adoption.
Collaboration with diverse global teams and strategic partners on high-profile transformation programmes.
What skills you will learn
Advanced enterprise transformation and strategic planning capabilities.
AI and GenAI application within business transformation and operational environments.
End-to-end business architecture and target operating model design.
Value realisation frameworks and benefits tracking methodologies.
Global stakeholder leadership, executive influencing and large-scale programme governance.
Data-driven decision-making and transformation performance measurement.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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