Sales Support Specialist

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this role

We are seeking a detail‑oriented Sales Support Specialist to provide end‑to‑end support for sales teams, account managers and channel partners. The individual will handle complex sales‑related administration, reporting, pricing, and customer‑facing analytics, enabling sales colleagues to focus on client engagement. This role suits someone with strong analytical abilities, a collaborative mindset, and experience in a multinational sales or telecom environment.

What you’ll do

• Track transactions, order status, leads and sales results, preparing timely and accurate reports.
• Manage contracts and framework agreements while completing advanced savings analyses.
• Prepare dashboards, customer‑facing analytics, usage and spend reports and finance templates.
• Develop customer and competitive analysis profiles and country‑specific presentations.
• Propose pricing models, prepare templates and monitor pricing processes.
• Provide availability to large and sensitive customers for issues such as tariff changes, device ordering and data checks.
• Support revenue growth through lead generation and engagement of independent subsidiaries of large customers; participate in customer calls.
• Handle escalations and represent the sales team with internal senior stakeholders.
• Support team operations through training, induction and sharing process knowledge.
• Act as a process specialist and contribute to the Service Champion and buddy programmes
  
  
  
  

Who you are

• Proficient in MS O365 with strong analytical and reporting capabilities.
• Fluent in English and German (depending on operational country), with additional languages considered an advantage.
• Experienced in multinational sales environments, ideally within telecoms, with knowledge of mobile and IT solutions.
• Skilled in calculating ROI, break‑even and payback periods.
• Adept in objection handling, virtual sales techniques (desired), and confident communication.
• Customer‑focused, attentive to detail and capable of managing priorities effectively.
• Familiar with Salesforce (desired).
  
  
  

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.