Sales Operations Manager

Job Description

Role Profile

RoleTitle: Sales Operations Manager
Reports To: Commercial Intelligence Sr. Manager
Function: Vodafone Business International
Department: Commercial Operations
Location: Malaysia

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role Purpose-
We are seeking a Manager of Sales Operations responsible for supporting Vodafone Business International (VBI) in the APAC and Middle East regions. This role focuses on driving growth for global sales and operations teams through technology application, business process optimization, and project management. The position takes an active part within the Regional Sales Operations team, managing activities such as target setting, territory and account administration, commission policy design and execution, management reporting, business intelligence, analytics, and comprehensive sales support. Effective operations and detailed analysis provided by this role are critical for enabling VBI’s sales teams and leaders to achieve their objectives.

The Sales Operations Manager works closely with regional teams to address escalations and resolve challenges, including deal validation, CRM (Ignite) opportunity management, process enhancements, and matters related to commissions. This role is also responsible for maintaining seamless data integration and promoting collaboration among cross-functional units like marketing, sales, market representatives and finance.

What you’ll do

Essence of Role – Key Accountabilities
• Target setting process
• Commission policies and adherence
• Sales operations reporting and compliance.
• Account Allocation
• CRM management: Ignite
• Business Intelligence management
• Sales support, ad-hoc analysis and projects on process improvement/transformation
• Market Interlocks

1. Target setting process
• Manage the E2E target settings process for VBI - planning, execution, sign-off together with Regional Sales Director and changes throughout the year
• Manage interlock with other VBI regions and functions (Americas, Europe). Enhance existing target settings process, manage communication to sales

2. Commission policies and adherence
• Design, set-up, drive and run commission policies for VBI global sales community
• Manage day to day operations around commission policies
• Run the Commission Review Boards

3. Sales operations reporting and compliance
• Develop regular reporting of regional sales performance: wins, pipeline, resigns, losses, churn, connections, ARPU etc. Responsible for the Salesforce standardised reporting for the region
• Ensure compliance from sales teams including ensuring opportunities are up to date and accurate, account plans are modified and pipeline coverage is on track
• Work closely with the central team in providing requirements into the demand management process on behalf of the region. Drive the automation and evolution of sales operations reporting tools and systems

4. Business Intelligence and analytics, including recommendation analysis
• Support revenue acceleration by analysing VBI customer usage data, product portfolio mix and behaviour generating customer insight
• Comparison of customer insight data across VBI account base - derive best practice approaches, develop specific campaigns to improve ARPU, product mix/bundling, upsell/cross-sell
• Work with team to review and create new opportunities to grow and develop new business

5. Account allocation process
• Manage the E2E account allocation process for Asia Pacific, and Middle East region. Work with sales managers and sales director on implementing the planned changes throughout the year
• Ensure all necessary details are captured correctly in single database and flow seamlessly for commissioning, target settings, system access and reporting

6. Sales support, ad-hoc analysis and projects
• Regional sales support and ad hoc requests
• Support sales transformation and simplification of the process in the region, improve productivity and outcomes for sales

7. Salesforce/CRM Support and management
• CRM management and support on escalated issues
• Act as the go to person for sales on all matters related to Ignite (CRM)
• Manage change requirement on Ignite and CRM

Who you are

Person Specification

Behaviour
• High Sense of responsibility with healthy pragmatism
• Proactive, flexible, ability to work under pressure
• Ability to lead in a high-growth, high-uncertainty environments
• Team player, strong influence and relationship management skills, customer centric.
• Experience in working in multi-cultural environment and have the ability to act upon cultural differences
Financial (limits/mandates etc.)

Technical / Professional Expertise

Essential
• Degree in Business Administration or Technology, or comparable work experience
• Strong analytical skills
• Excellent language skills English
• Excellent communication skills and decision-making skills – ability to balance conflicting interests
• Excellent Excel, MS Access and SQL skills or other programming background is an advantage
• Very good understanding of global enterprise sales organisation requirements
• Project management, management of change
• Experience in complex change management and operating in a matrix, fast moving and technical environment
• Experience working closely with Sales Director, Sales Managers, Account Managers, Finance
• Knowledge of telecommunications and ICT environment, ideally in mobile, fixed and IT.
• Able to effectively present and discuss analyses with senior management.
• Strong decision-making skills – able to identify key business issues and conflicting interests.

Non-financial (customers/staff etc)

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.