VodafoneThree - Programme Support Officer

Location: London OR Newbury + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week – Monday to Friday

Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be a part of our Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.

What you’ll do

As a Programme Support Office (PSO) Analyst, you’ll play a key role in providing the governance, insight and coordination that keeps complex programmes moving forward. Working alongside Programme Managers, technology, security, commercial and operational teams, you’ll help turn strategy into delivery, ensuring decisions are informed, risks are managed, and transformation outcomes are achieved.

• You’ll provide end-to-end programme support across strategic transformation initiatives, helping teams deliver agreed outcomes, milestones and business objectives.
• You’ll coordinate programme governance activities, including board packs, RAID logs, action tracking, decision records and governance forums, ensuring transparency and accountability throughout delivery.
• You’ll support programme mobilisation and planning by coordinating resources, tracking dependencies, maintaining baseline documentation and monitoring regulatory milestones.
• You’ll collect, validate and analyse programme data, transforming information into meaningful dashboards, reports and insights that support effective decision-making.
• You’ll identify, monitor and track risks, issues and dependencies, ensuring they are managed proactively and escalated appropriately when needed.
• You’ll maintain programme repositories, documentation and knowledge assets, ensuring information remains accurate, accessible and audit-ready.
• You’ll support assurance activities by maintaining traceability between regulatory obligations, controls, evidence and delivery activities.
• You’ll coordinate meetings and stakeholder forums, preparing agendas and materials, capturing decisions and ensuring actions are followed through to completion.
• You’ll support financial management activities including budget tracking, purchase order administration and invoice reconciliation.
• You’ll monitor programme KPIs and delivery milestones, identifying trends, opportunities and areas of focus to improve programme performance.
• You’ll build strong partnerships across business, technology, security, commercial, operational and supplier teams, helping to align priorities and coordinate cross-functional delivery.
• You’ll champion continuous improvement by identifying lessons learned, enhancing processes and contributing to the ongoing development of PSO best practices.
• You’ll proactively explore and apply AI, automation and digital solutions within governance and security frameworks to simplify processes, reduce manual effort and create measurable value.

Who you are

• You’ll bring significant experience supporting complex, large-scale transformation or telecommunications programmes within matrixed, multi-stakeholder environments.
• You’ll have a strong understanding of programme governance, including RAID management, reporting, assurance activities, financial controls, risk management and delivery tracking.
• You’ll be confident analysing programme data and using tools such as Excel and PowerPoint to create clear, accurate reporting and actionable insight.
• You’ll have experience using AI, automation or digital tools to improve efficiency, enhance reporting or optimise ways of working.
• You’ll be an excellent communicator who can build trusted relationships, collaborate effectively across diverse teams and influence stakeholders without direct authority.
• You’ll combine strong analytical thinking with practical problem-solving skills, enabling you to turn complex information into meaningful recommendations.
• You’ll be highly organised and detail-oriented, able to manage multiple priorities while maintaining quality and accuracy in a fast-paced environment.
• You’ll be comfortable navigating ambiguity and change while bringing structure, consistency and governance to complex programmes.
• You’ll demonstrate a collaborative, proactive and service-focused approach, helping colleagues succeed and contributing positively to team outcomes.
• You’ll be naturally curious and improvement-focused, always looking for better ways to work and deliver value.
• You’ll ideally have experience supporting security, regulatory or compliance-driven transformation programmes within telecommunications or similarly regulated industries.
• You’ll have experience working with waterfall, agile or hybrid delivery methodologies.
• You’ll ideally have exposure to Power BI, PPM tools or similar reporting and portfolio management platforms.
• You’ll hold, or be willing to work towards, a recognised project or programme management qualification such as MSP, PRINCE2, PMI or APM.

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable\-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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