Pega Business Architect / Analyst - VOIS

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced Pega Business Architect / Business Analyst to lead requirements discovery, process design, and delivery governance for Pega Business Process Management (BPM) and Case Management implementations. Based in Pune with a hybrid working model requiring office attendance two days per week, this role will act as the bridge between business stakeholders and technical delivery teams, translating operational transformation objectives into scalable Pega workflow solutions. The position is ideally suited to professionals with strong expertise in Pega BPM, process modelling, stakeholder engagement, and Agile delivery environments.

What you’ll do

Lead requirements workshops with business stakeholders and delivery teams to capture and document current and future-state process flows for Pega BPM initiatives.
Model and document end-to-end business processes using BPMN, case lifecycles, and workflow diagrams to support solution delivery.
Design case types, stages, processes, flows, and Service Level Agreements (SLAs) within the Pega Platform, ensuring alignment with business objectives.
Collaborate with Pega architects and developers to ensure workflow designs align with platform best practices, case management capabilities, and enterprise architecture standards.
Conduct fit-gap assessments between business requirements and Pega platform capabilities, recommending configuration-led solutions where appropriate.
Define and govern business rules, decision tables, decision trees, routing logic, and escalation workflows.
Maintain end-to-end traceability from business requirements through design, testing, and deployment.

Who you are

Experience of 5+ years in enterprise IT and business analysis, including 4+ years focused on Pega implementations.
Strong functional expertise in Pega BPM and Case Management, including case design, stages, processes, SLAs, work parties, and routing.
Proficiency in BPMN process modelling and translating business processes into effective Pega case designs.
Working knowledge of Pega decisioning capabilities including decision tables, decision trees, and when rules.
Experience working within Agile delivery methodologies, ideally SAFe, with exposure to Scrum and Kanban practices.
Ability to create high-quality business requirements documents (BRDs), functional specifications, acceptance criteria, and user stories.
Strong stakeholder management skills with the ability to collaborate across business, architecture, engineering, testing, data, and integration teams.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

Opportunity to shape enterprise-wide business transformation programmes through Pega BPM and Case Management solutions.
Exposure to multi-market and global stakeholder environments.
Hybrid working model based in Pune.
Opportunity to collaborate with business leaders, architects, product teams, and technology specialists across complex programmes.
Involvement in strategic process improvement, workflow automation, and digital transformation initiatives.
Exposure to emerging technologies including low-code platforms, automation, and AI-enabled workflows.

What skills you will learn

Advanced Pega BPM and Case Management design practices.
Enterprise-scale process modelling and workflow transformation techniques.
Fit-gap analysis and business architecture methodologies.
Agile and SAFe delivery governance approaches.
End-to-end requirements traceability and business analysis best practices.
Stakeholder engagement and executive-level presentation capabilities.
Automation strategy development and AI-assisted workflow design concepts.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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