OSS Technical Delivery Lead - VOIS-Pune

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced OSS Technical Delivery professional to drive the aggregation, governance, and execution of OSS assurance domain demands across multiple markets. The role is central to enabling a unified OSS delivery plan, acting as the primary interface between digital portfolio teams, network operations, suppliers, and internal stakeholders. The successful individual will ensure effective demand management, governance tracking, and timely delivery aligned with organisational objectives.

What you’ll do

• Act as a single point of contact for Assurance SMEs across all demand requests spanning multiple markets
• Manage OSS demand intake (“front door”) and collaborate with digital, network, and OSS teams
• Coordinate impact assessments and prioritisation of work across demand pipelines
• Maintain and govern demand and delivery trackers for leadership reviews
• Facilitate approvals for demand mobilisation and delivery execution
• Oversee supplier coordination, including Statement of Work (SOW) and VROM reviews
• Publish and manage OSS demand/delivery KPI dashboards (e.g., Kanban boards)
• Track delivery performance against budgets ranging from £250k to £1m
• Manage cross-market demand coordination, including daily collaboration with European teams
• Support financial governance including cross-charge tracking and process improvement
• Administer and optimise workflow tools such as JIRA, PEGA, and Azure DevOps

Who you are

• Demonstrated experience (10+ years) in OSS and telecom domains
• Strong expertise in project and demand management with governance reporting
• Proficient in stakeholder and supplier relationship management
• Good knowledge of OSS assurance and network domains
• Experience working in multinational and geographically distributed teams
• Strong communication and interpersonal skills
• Comfortable with digital tools such as Azure DevOps, JIRA, and PEGA
• Financial awareness and ability to manage budgets effectively
• Degree in IT or a related field, or equivalent experience
• Professional certifications such as PMP or SAFe are desirable

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work on large-scale, cross-market OSS transformation programmes
• Exposure to international collaboration with diverse teams across Europe and global markets
• Involvement in strategic decision-making and demand governance processes
• Development in financial tracking, supplier management, and delivery excellence
• A collaborative environment that values continuous improvement and innovation

What skills you will learn

• Advanced OSS demand management and governance frameworks
• Cross-functional stakeholder engagement and negotiation techniques
• Supplier and vendor management in complex delivery ecosystems
• Agile and workflow tools including JIRA, PEGA, and Azure DevOps
• Financial governance, budgeting, and cross-charge optimisation practices
• Data-driven reporting and KPI dashboard creation

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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