OSS Demand Manager -Pune VOIS

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced OSS Demand Manager to serve as the central point of coordination for demand management activities within the OSS Assurance domain. This role is responsible for aggregating, governing, and tracking all demand requests into a single, integrated delivery plan, ensuring alignment with release and operational lifecycle plans. The successful candidate will work closely with Digital portfolio teams, Operations, suppliers, and internal delivery teams to manage demand intake, approvals, governance, reporting, and delivery tracking across a global telecom environment.

What you’ll do

•Act as the single point of contact (SPOC) for Subject Matter Experts (SMEs) regarding all demand requests.
•Capture and manage new demand requirements through established demand intake processes.
•Coordinate initial demand reviews with SMEs and facilitate progression through supplier engagement and approval stages.
•Track demand requests from initiation through VROM and Statement of Work (SOW) processes.
•Liaise with SMEs and stakeholders to obtain necessary reviews, approvals, and sign-offs.
•Maintain and update demand management tools, including PEGA, JIRA, and Azure DevOps.
•Prepare and coordinate F4G submissions where required.
•Ensure all necessary approvals are secured to support governance and funding processes.
•Maintain demand and delivery trackers, ensuring timely and accurate status updates.
•Provide administrative and process support to technical and delivery teams.
•Organise and facilitate governance meetings with internal and external stakeholders.
•Monitor delivery progress and support successful release readiness activities.
•Produce governance reports and progress updates for leadership and stakeholder groups.
•Collaborate with geographically dispersed teams and supplier organisations to ensure delivery objectives are achieved.

Who you are

Essential Experience & Skills
•5-7 years of relevant professional experience.
•Proven experience in project management and demand management.
•Strong stakeholder management and relationship-building capabilities.
•Experience using Azure DevOps (ADO), JIRA, and PEGA.
•Knowledge of governance, reporting, and delivery management processes.
•Supplier and vendor management experience.
•Understanding of telecom networks and OSS (Operational Support Systems) domains.
•Experience working within multinational and geographically distributed teams.
•Excellent written and verbal communication skills.
•Demonstrated ability to communicate effectively in UK English, including understanding a range of UK accents.
Desirable Qualifications
•IT-related degree or equivalent professional experience.
•Additional professional qualifications or certifications in project management are desirable.
Behavioural & Personal Attributes
•Strong stakeholder engagement and collaboration skills.
•Effective written and verbal communication.
•Excellent interpersonal and relationship management capabilities.
•Strategic thinking and problem-solving skills.
•Self-motivated and proactive approach to work.
•Strong team collaboration mindset.
•Good financial awareness and commercial understanding.
•Ability to work effectively within teams operating across multiple locations and cultures.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work within a global telecom transformation environment.
• Exposure to end-to-end demand management and governance processes.
• Collaboration with international stakeholders, suppliers, and delivery teams.
• Participation in strategic OSS Assurance initiatives and release planning activities.
• Opportunity to contribute to large-scale operational and digital transformation programmes.
• Experience working within a diverse and multinational organisation.

What skills you will learn

• Advanced demand and portfolio management practices.
• OSS Assurance delivery planning and governance methodologies.
• Stakeholder and supplier management across global teams.
• Telecom network and OSS domain expertise.
• Release management and operational lifecycle alignment.
• Enhanced reporting, governance, and decision-support capabilities.
• Practical experience with PEGA, JIRA, Azure DevOps, and related delivery tools.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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