Oracle BRM Billing SME -Pune

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced Oracle BRM Billing SME / Service Lead to provide end-to-end operational ownership of Billing and Revenue Management services. This role is responsible for ensuring reliable billing operations, bill run processing, invoice posting, call processing, discrepancy management, service transitions, production support, major incident recovery, automation initiatives and continual service improvement. The successful candidate will bring deep Oracle BRM expertise, strong telecom billing knowledge, experience in Site Reliability Engineering (SRE) practices, and a passion for leveraging automation and AI-driven optimisation to improve operational efficiency. Based in Pune, this role will support business-critical billing platforms and services across complex telecom environments.

What you will do

• Own the operational health, availability, performance, resilience and supportability of Oracle BRM billing services.
• Act as the senior technical escalation point for complex billing, rating, invoicing, payment, adjustment, discount and collections issues.Govern business-critical billing calendars, bill runs, pre-bill checks, post-bill validation, reconciliation and exception handling.
• Lead P1/P2 incident recovery activities, coordinate cross-domain troubleshooting and communicate business impact effectively to stakeholders.Drive root cause analysis, corrective actions, known error management and the elimination of recurring defects.
• Ensure compliance with SLA and KPI targets across Incident, Problem, Change, Service Request and operational risk processes.Lead service transition activities including due diligence, knowledge acquisition, shadow and reverse-shadow engagements.
• Define operational acceptance criteria covering documentation, monitoring, runbooks, support models, escalation paths, capacity, security and recovery readiness.Manage early life support and operational stabilisation activities for new services.
• Oversee rating file processing, CDR pipeline health, billing execution, invoice generation, payment processing and dunning activities.Drive reconciliation across CRM, middleware, Oracle BRM, mediation, invoicing and downstream reporting platforms.Identify charging anomalies, billing inaccuracies and potential revenue leakage while coordinating remediation activities.
• Automate operational processes including health checks, reconciliations, alerts, reporting and routine service activities using Shell scripting and PL/SQL.Develop proactive monitoring and observability capabilities using Dynatrace, Kibana, Datadog or equivalent tools.
• Deliver continual service improvement through automation, operational trend analysis and reliability enhancement initiatives.

Who you are

• Extensive experience in Telecom IT or BSS environments with substantial hands-on Oracle BRM production support expertise.
• Strong understanding of Oracle BRM architecture, administration and operational support.
• Deep knowledge of telecom billing, rating, charging, invoicing, payments, collections, discounts, taxation and dunning processes.
• Experience with BRM product and pricing configuration, utility management, opcode troubleshooting and process-level analysis.
• Knowledge of CDR processing, suspense management, recycling processes and revenue assurance controls.
• Strong exposure to Site Reliability Engineering (SRE) principles and operational excellence practices.
• Understanding of AI-driven optimisation within billing and operational support functions.
• Advanced Unix/Linux administration, Shell scripting, Oracle SQL and PL/SQL skills.
• Experience performing application and database log analysis, batch scheduling and performance troubleshooting.
• Hands-on experience with observability and monitoring platforms such as Dynatrace, AppDynamics, Kibana, Splunk, Zabbix or Datadog.
• Familiarity with PDC, ECE, OCOMC, BI Publisher, WebLogic, Oracle databases and Control-M.
• Exposure to cloud technologies, containers, Kubernetes, CI/CD pipelines and modern operational practices.
• Strong understanding of ITIL-based Incident, Problem, Change, Service Request and Service Transition management.
• Excellent analytical, stakeholder management, communication and technical leadership capabilities.
• Bachelor's degree or equivalent professional experience. ITIL certification is desirable.

What’s in it for you

• Opportunity to work within a global telecom environment supporting business-critical billing platforms.
• Exposure to large-scale Oracle BRM ecosystems and complex BSS landscapes.
• Ownership of strategic service transition and operational transformation initiatives.
• Opportunity to drive automation, observability and reliability improvements across enterprise services.
• Collaboration with cross-functional teams, technology partners and stakeholders across multiple markets.
• Involvement in AI-driven optimisation and continuous improvement programmes.

What skills you will learn

• Advanced Oracle BRM operational leadership and service ownership.
• Telecom billing assurance and revenue protection methodologies.
• Site Reliability Engineering (SRE) practices within large-scale telecom environments.
• Enterprise observability, monitoring and proactive service management techniques.
• Service transition, operational readiness and stabilisation best practices.
• Automation development using Shell scripting, SQL and PL/SQL.
• Cross-domain incident management and major incident recovery leadership.
• AI-enabled operational optimisation and continuous improvement approaches.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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