Deputy Manager-Oracle BRM Billing Operations Specialist - Pune

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced Oracle BRM Billing Operations professional to take ownership of L2 application operations for Oracle Billing and Revenue Management services. This role focuses on ensuring the reliability, availability and performance of critical telecom billing functions including rating, charging, bill-cycle execution, invoicing, payments, adjustments, collections and revenue assurance processes. The successful candidate will play a key role in incident management, billing assurance, operational automation, stakeholder collaboration and continual service improvement while ensuring SLA and KPI commitments are consistently achieved.

What you will do

• Own the operational health, availability, performance and supportability of Oracle BRM billing services.
• Act as the L2 technical escalation point for billing, charging, invoicing, payment, adjustment, discount, collection and dunning issues.
• Troubleshoot BRM processes, utilities, opcodes, batch jobs, interfaces, pipelines, queues and database-related failures.
• Coordinate billing calendars, pre-bill checks, bill-run execution, invoice generation, post-bill validation and exception management.
• Monitor CDR and event processing, suspense and recycle management, failed bill processing and downstream integrations.
• Perform reconciliations across CRM, mediation, middleware, BRM, payment and reporting systems to ensure billing accuracy and revenue protection. Lead technical investigations and service restoration for high-priority incidents while coordinating with cross-functional teams and vendors.
• Drive root cause analysis, corrective actions and operational improvements for recurring issues.
• Automate operational activities using Shell scripting, SQL/PLSQL, APIs and approved orchestratio platforms.
• Enhance monitoring, observability, proactive alerting and operational dashboards to improve service resilience.
• Apply approved AI and AIOps capabilities to support anomaly detection, incident triage, event analysis and operational efficiency improvements.Maintain operational documentation, runbooks, audit records and knowledge repositories.

Who you are

• Experienced in Telecom IT, BSS or enterprise application support with hands-on Oracle BRM production support responsibility.
• Strong understanding of telecom billing, rating, charging, invoicing, payments, adjustments, collections, taxation and dunning processes.
• Skilled in Oracle BRM architecture, administration and operational troubleshooting.
• Proficient in Unix/Linux operations, Shell scripting, Oracle SQL and PL/SQL.
• Experienced in analysing application and database logs, batch processing and performance issues.
• Familiar with Incident, Problem, Change and Service Request Management within an ITIL-driven environment.
• Knowledge of BRM integrations including CRM, mediation, payment, reporting and middleware platforms.
• Exposure to tools such as Dynatrace, Kibana, Datadog, AppDynamics, Splunk, Grafana or similar observability solutions is advantageous.
• Bachelor's degree or equivalent professional experience. ITIL and Oracle BRM certifications are desirable. Strong analytical thinking, stakeholder management and communication skills.

What’s in it for you

• Opportunity to work on business-critical telecom billing platforms supporting large-scale global operations.
• Exposure to end-to-end telecom BSS ecosystems, revenue assurance practices and billing transformation initiatives.
• Opportunity to drive operational excellence through automation, observability and AI-enabled service management.
• Collaboration with global technology, operations, infrastructure and vendor teams.
• Continuous development of technical, operational and service management expertise.

What skills you will learn

• Advanced Oracle BRM production operations and billing assurance practices.
• Revenue protection, reconciliation and telecom charging process expertise.
• AI/AIOps adoption for operational monitoring, event analysis and incident management.
• Service reliability engineering, observability and proactive operational monitoring.
• Automation using scripting, SQL/PLSQL and orchestration tools within enterprise environments.

Cross-functional stakeholder engagement and large-scale service operations management.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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