Who are you
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this role
Weareseeking an experienced Billing and Revenue Management Subject Matter Expert to provide end-to-end operational ownershipoftelecom billing services. This role is responsible for ensuring the availability, performance, resilience and supportability of billing platforms, while leading critical incident recovery, service transitions, automation initiatives and continual service improvements. The successful candidate will bring extensive experience with Oracle BRM or equivalent telecom billing platforms, strong production support expertise, andasolid understanding of Site Reliability Engineering (SRE)andAI-driven operational optimisation within complex BSS environments.
What you will do
•Own the operational health, availability, performance, resilience and supportability of billing services.
•Act as the senior technical escalation point for complex billing, rating, invoicing, payment, adjustment, discount and collections-related issues.
•Govern business-critical billing calendars, bill runs, pre-bill checks, post-bill validation, reconciliation activities and exception management.
•Lead P1 and P2 incident recovery processes, coordinating cross-functional troubleshooting and communicating business impact effectively.
•Drive root cause analysis, corrective actions, known-error management and recurring defect elimination.
•Ensure compliance with SLA and KPI targets across Incident, Problem, Change, Service Request and operational risk processes.
•Lead service transition activities including due diligence, knowledge acquisition, shadowing and reverse-shadowing programmes.
•Define and validate operational readiness criteria covering documentation, access, monitoring, runbooks, support models, capacity, security and recovery preparedness.
•Manage early-life support and service stabilisation activities until operational acceptance criteria are achieved.
•Oversee rating file processing, CDR pipeline health, billing execution, invoice generation, payment processing and dunning workflows.
•Drive reconciliation across CRM, middleware, billing, mediation, invoicing and reporting systems to ensure billing accuracy and revenue assurance.
•Identify charging anomalies, billing inaccuracies and potential revenue leakage, coordinating remediation activities.
•Automate health checks, reconciliations, alerting, operational reporting and routine service activities using Shell scripting and PL/SQL.
•Build and enhance observability solutions and dashboards using tools such as Dynatrace, Kibana, Datadog or equivalent monitoring platforms.
•Analyse operational trends to reduce manual effort, minimise incident recurrence, improve recovery times and strengthen billing cycle reliability.
Who you are
•Proven experience with Oracle BRM architecture, administration and production support.
•Strong knowledge of telecom billing, rating, charging, invoicing, payments, adjustments, discounts, taxation, collections and dunning processes.
•Experience with product and pricing configuration, billing utilities, opcode-level troubleshooting and process diagnostics.
•Strong understanding of CDR processing, suspense management, recycle handling, reconciliation processes and revenue assurance controls.
•Demonstrated exposure to Site Reliability Engineering (SRE) practices and AI-driven optimisation initiatives within billing operations.
•Strong hands-on experience with Unix/Linux, Shell scripting, Oracle SQL and PL/SQL.
•Experience analysing application and database logs, batch scheduling and performance issues.
•Practical knowledge of monitoring and observability platforms including Dynatrace, Kibana, Datadog, AppDynamics, Splunk or Zabbix.
•Familiarity with WebLogic, Oracle databases, schedulers, cloud technologies, containers, Kubernetes/OKE, CI/CD pipelines and modern operational practices.
•Experience leading service transitions, operational readiness assessments and service stabilisation activities.
•Strong understanding of ITIL-based Incident, Problem, Change, Service Request and Service Transition management.
•Excellent analytical, stakeholder management, communication and technical leadership skills.
•Bachelor’s degree or equivalent relevant professional experience.
•ITIL certification is desirable.
•10+ years of Telecom IT or BSS experience, including significant hands-on responsibility supporting commercial off-the-shelf billing platforms.
What’s in it for you
What skills you will learn
Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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