Manager_ Oracle BRM Billing Operations Specialist -Pune

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced Oracle BRM Billing Operations professional to take ownership of L2 application operations for Oracle Billing and Revenue Management services. This role is focused on ensuring the reliability, availability and performance of critical telecom billing platforms, including rating, charging, bill-cycle execution, invoicing, payments, collections and revenue-assurance processes. The successful candidate will drive service excellence through operational troubleshooting, incident recovery, automation, reconciliation, proactive monitoring and continual service improvement while working closely with cross-functional technology and business teams.

What you will do

• Own the day-to-day operational health, availability, performance and supportability of Oracle BRM billing services.
• Act as the L2 technical escalation point for rating, charging, billing, invoicing, payments, adjustments, discounts, collections and dunning-related issues.
• Troubleshoot Oracle BRM processes, utilities, opcodes, batch jobs, interfaces, pipelines, queues and database-related operational issues.
• Analyse application, database, middleware and operating system logs and coordinate service recovery activities.
• Coordinate billing calendars, pre-bill checks, bill-run execution, invoice generation, post-bill validation and exception management.
• Monitor CDR and event processing, recycle management, failed billing activities and downstream system integrations.
• Perform reconciliations across CRM, mediation, middleware, BRM, invoicing, payment and reporting platforms.
• Identify and help remediate charging anomalies, billing discrepancies and revenue-leakage risks.
• Lead technical investigations and restoration activities for critical incidents and service disruptions.
• Drive root cause analysis, known-error management and preventative improvement initiatives.
• Manage Incident, Problem, Change and Service Request activities using ITIL-aligned practices.
• Automate operational activities including health checks, reconciliations, reporting, alerting and service requests through scripting and approved tools.
• Apply AI and AIOps capabilities to improve anomaly detection, incident triage, log analysis, knowledge retrieval and operational efficiency.
• Maintain operational documentation, runbooks, recovery procedures and audit evidence.
• Support service readiness activities and mentor team members on Oracle BRM operations and troubleshooting best practices.

Who you are

• Experienced in Telecom IT, BSS or enterprise application support with significant hands-on Oracle BRM production support expertise.
• Strong understanding of telecom billing, rating, charging, invoicing, payments, adjustments, collections, taxation and dunning processes.
• Skilled in Oracle BRM architecture, administration, billing utilities and production troubleshooting.
• Experienced in bill-run execution, reconciliation, revenue assurance and operational controls.
• Proficient in Unix/Linux operations, Shell scripting and Oracle SQL/PLSQL.
• Familiar with CRM, mediation, middleware, payment and reporting system integrations.
• Knowledgeable in application monitoring, observability and performance management tools such as Dynatrace, Kibana, Datadog, AppDynamics, Splunk, Grafana or similar platforms.
• Experienced in Incident, Problem, Change and Service Request management within SLA-driven environments.
• Strong analytical, communication and stakeholder engagement skills.
• Able to work collaboratively across technical teams, vendors and operational stakeholders.
• Bachelor’s degree or equivalent relevant professional experience. ITIL and Oracle BRM certifications are advantageous.

What’s in it for you

• Opportunity to work on business-critical telecom billing and revenue-management platforms.
• Exposure to large-scale global operational environments and cross-functional stakeholders.
• Involvement in automation, AI-driven operations and continual service-improvement initiatives.
• Opportunity to contribute directly to billing accuracy, revenue protection and customer experience.
• Collaborative environment focused on operational excellence, learning and innovation.

What skills you will learn

• Advanced Oracle BRM operational expertise and billing-domain knowledge.
• Revenue-assurance and reconciliation best practices.
• AI and AIOps-driven operational management techniques.
• Telecom BSS ecosystem integration and troubleshooting capabilities.
• Service reliability engineering, proactive monitoring and observability practices.
• Automation using Shell scripting, SQL/PLSQL, APIs and orchestration tools.
• Stakeholder management and operational governance skills within global environments.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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