MI & Insights Specialist

Job Description

Role Purpose:

• Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom.
• Infinity Services Partner Company is looking for a MI & Insights Specialist
• An exciting position awaits an incumbent who is structured; detail oriented and keen to add value to a dynamic team.
  In this important role you will support the business through MIS & data analysis & will be responsible for providing quality reports and data to make sound decisions.
• You will solely be responsible for:
  
  • Determining and producing business intelligence solutions based on data extractions performed
  • Searching for innovative ways to reduce manual work and add value by giving insight into the information produced.
  • Your strong MI, Excel and Analytical skills will stand you in good stead for this opportunity.

Your responsibilities will include:

• To create data extraction processes and infrastructure from disparate data sources, employing ETL best practices
• To design and develop automated reports, based on user requirements
• To extract and manipulate data/stats/information for analysis required by the business
• To verify the completeness, accuracy, validity & timeliness of the data being reported on
• To analyse, present & explain the data content to stake-holders/management
• To automate extractions
• To do user acceptance testing and post-implementation testing for all new or enhanced, automated reports
• To get feedback from users on the value add/usage of the reports
• To analyse, evaluate & reformat wide ranges of information
• To perform ad hoc data extractions and data analysis
• To assist with continuous departmental process improvement(s) and/or ad hoc requests

The ideal candidate for this role will have:

• Matric or equivalent
• Relevant 3 year tertiary qualification i.e. B.Com (Computer Science), B Sc (Computer Science)
• 3 - 5 years relevant experience in:
  
  • Database Administration
  • MIS
  • With 2 Years QlikView Development experience essential
• 3 - 5 years relevant experience in:
  
  • Database Administration
  • MIS
  • With 2 Years QlikView Development experience essential

Core competencies, knowledge and experience:

• Knowledge of Excel spreadsheet, VBA & Pivot Tables
• Knowledge of SQL script writing
• Knowledge of data extraction, manipulation, analysis & presentation
• Knowledge of Contact Centre trends and operational processes
• Facilitation skills are essential
• Analytical thinking skills
• Problem solving skills

Closing date for Applications: 13 June 2025.

The base location for this role is, Cape Town.

The company approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Infinity Services Partner is committed to an organizational culture that recognises, appreciates and values diversity & inclusion.