Channel Insight Specialist

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Responsibilities;
Understand customer behaviours, preferences, and needs through data analysis and research.
Turn raw customer data into meaningful insights that help improve customer experience, strengthen loyalty, and drive growht.
Ensure decisions are backed by evidence and aligned with customer expectations.
Collect and analyse data from databases and other company systems. Apply statistical tools, segmentation, and predictive models to uncover customer behaviour patterns.
Translate complex data into clear, actionable insights for digital, marketing, and product teams.
Idendify emerging trends, opportunities, and risks in customer behaviour.
Present findings to stakeholders to support strategic decisions.
Work closely with digital, process, marketing, product, and CX teams to align strategies with customer needs.
Increase customer retention and loyalty through actionable insights. Improve customer satisfaction scores (NPS, CSAT), reduce churn through early detection of risks.
Deliver timely, accurate, and impactful insights that influence decision-making.
Key Accountabilities;
Ensure customer data and insights are accurate, consistent, and compliant with data protection rules.
Deliver insights in time to influence key business decisions.
Demonstrate how insights lead to measurable improvements.
Effectively communicate insights to non-technical stakeholders, and ensure recommendations are actionable.

Who you are

Bachelor's degree in Statistics, Engineering, or related field (Master's is a plus).
2-3 years experience in customer insight or data analytics.
Very strong SQL skills - able to write complex queries, extract large datasets, and ensure data accuracy.
Proficiency in Excel and statistical tools (Knime, Phyton, R, SPSS, etc.)
Experience with visualization tools (Power BI, Tableau, Looker, etc.)
Certifications in SQL and analytics.
Strong analytical and critical-thinking skills, able to translate data into actionable insights.
Strong communication and storytelling skills - capable of presenting complex findings in a clear, business-friendly way.
Problem-solving mindset and solution-oriented approach with attention to details.
Adaptability and curiosity - stays updated on market trends, customer behaviour, and emerging tools.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

We like to keep them flexible:

• Vflexy: Flexible Benefits Program
• Hybrid working kit
• Ergonomic kit allowance
• Digital meal voucher
• Flexible transportation allowance.
• Employee assistance hotline & counselling
• Comprehensive and flexible private health insurance
• Discounted price deals for wide range of products & services

Plus, plenty more to enjoy!If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr

https://www.vodafone.com.tr/insan-kaynaklari

Instagram: https://www.instagram.com/vodafonekariyer/

Youtube: https://www.youtube.com/user/VFTurkiye

Data Privacy
By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.