MGR Mpesa Sales & Distribution Kinshasa

Job Description

Role purpose

The incumbent will be Responsible for M-Pesa strategy in the Kinshasa region. He will manager and supervise M-Pesa teams and channels in the region to deliver organization objectives. He will lead allocated market in terms of acquisition of new customers, availability of agents’ outlets, availability of E-Money/Cash, POS visibility, products penetration, and quality of services. Will lead all sales & distribution channels in the market to execute commercial activities and initiatives to achieve all allocated KPI’s.

Key accountabilities and decision ownership

• Manage customers acquisition in the allocated market.
• Strategically Build strong distribution infrastructure including Trade partners and sales teams.
• Manage Creation of demarcated trade routes and allocated respective channels to service the route.
• Ensures that M-Pesa brand is visible in the Region.
• Manage teams Productivity and KPI delivery in the region.
• Manage Cascading performances targets for supervisors & TDR’s and Trade partners in your market.
• Plan Mystery shopping, brand audit, agent audits
• Ensure that all outlets have float/cash availability within the set standards
• Ensure that agent issues are addressed within SLA
• Ensure that customer issues in outlets are addressed
• Ensure that all planned activities are executed by all teams in the region.
• Regional managers will be accountable for Trade Malpractices in the region.
• Ensure the management of Trade Developers/Partners.
• Manage distribution partners/Banks
• Consistently interacting with external partners and other department within and outside the organization.
• Control and manage liquidity level on daily basis
• Ensure the implementation of all promotion in his area
• Ensure visibility deployment and evaluation
• Ensure creation and deployment of agents and walkers
• Ensure regular reports are shared with the management team

Core competencies, knowledge and experience

• Excellent interpersonal skills
• Excellent Oral and written communication
• Excellent in Planning and organization
• Customer and action oriented
• Bilingual- English (Level 4) and French (Fluent)
• Ability to work under pressure and stress
• Multitask and ability to handle complexity
• Good computer user knowledge skills (Excel, power Bi, PPT, SQL and Word)
• Good numeracy/analysis skills

Must have technical / professional qualifications

• At least 3 years of Proven work experience as a commercial/sales skill.
• Readiness to work in the Market.
• Excellent organizational skills, with an ability to prioritize important projects.
• Strong communication skills and capability to manage teams
• Sales techniques
• A bachelor’s degree in business management, economics or related degree from a 4-year college
• Business Development Approach is required.
• Execution agility in the market
• Vodacash processes knowledge would be an advantage
• Data driven decision making

Key performance indicators

• Revenue generated in your market
• Number of new Customers (Net Addition) and customer base growth
• Float level exchange between Agent & super agents
• M-Pesa penetration in GSM base
• M-Pesa Product penetration
• Market share in terms of customers and revenue
• Share of Visibility and customers NPS in his region