MEC Configuration Lead - (Maternity Cover) - VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture #LI-Hybrid #_VOIS

About this Role

We are seeking a MEC Configuration Lead to support the configuration, enhancement and optimisation of Amdocs MEC (Master Enterprise Catalogue), Customer Notifications and associated frontend and backend applications used for ordering, billing and communications. The individual will act as the primary point of contact for the Business Configuration team, owning requirements gathering, solution shaping, configuration design and providing support across the delivery lifecycle. This role suits an analytical, detail-oriented professional with extensive telecoms product knowledge and a strong ability to translate business needs into technical and operational requirements.

What you will do

• Understand business requirements and product suites to capture and implement enhancements efficiently.
• Manage interactions with business teams, documenting high-level requirements and securing approvals before mobilisation.
• Determine high-level project scope through collaboration with architects, business partners and vendors.
• Manage VROM estimations for analysis, data gathering, configuration and testing, and support demand planning.
• Translate high-level scope into low-level configuration requirements with cross-functional stakeholders.
• Represent the Business Solution Configuration team during demand and intake stages for change initiatives.
• Create data-gathering requests in JIRA based on signed-off requirements and support mobilisation.
• Provide high-quality input to project planning, reporting, change and risk management.
• Support testing and deployment phases as a product specialist.
• Own end-to-end integrity of configuration design.
• Provide second-level support to the data-gathering team for incidents and defects.
• Review testing strategies and approaches and provide subject-matter expertise as required.

Who you are

• A self-starter with strong analytical capabilities and the ability to interpret complex business requirements.
• At least five years’ experience in telecoms products and CRM systems.
• Strong understanding of the Amdocs CRM Platform and Amdocs MEC.
• Experienced in designing mobile or fixed-line products (highly beneficial).
• Skilled in building collaborative relationships with IT demand, delivery, operations and vendor teams.
• Experienced in requirements-gathering techniques and translating needs into actionable outputs.
Nice to have:
• Degree in Electrical, Electronic, Telecom Engineering or IT.
• Telecoms product design experience.
• Technical writing and analytical skills.
• Knowledge of Excel, Word, Project, Visio and JIRA.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• The opportunity to become a subject-matter expert in industry-leading catalogue and CRM systems.
• Exposure to cross-functional teams across Technology, Business and Vendor ecosystems.
• Experience working on impactful configuration changes that shape customer-facing products.
• A collaborative environment that supports continuous improvement and innovation.

What skills you will learn

• Advanced knowledge of Amdocs MEC, CRM platforms and telecoms configuration processes.
• Enhanced capabilities in business analysis, requirements engineering and solution design.
• Skills in VROM estimation, project planning and cross-functional delivery alignment.
• Strengthened communication and stakeholder-management skills.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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