Medallia- Technical Support Specialist - VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a technically skilled individual to deliver second-line support for the Medallia platform across multiple markets. This role focuses on resolving complex issues, managing configurations, ensuring data flows, and maintaining platform stability while working closely with Market Managers, Medallia Managed Services, and cross-functional stakeholders.

What you’ll do

• Resolve complex incidents and implement technical changes raised by Market Managers across markets.
• Configure and maintain Medallia platform components using JavaScript, HTML, CSS, and XML.
• Set up and manage data transfer mechanisms, including APIs and SFTP integrations.
• Support the design, configuration, and integration of surveys within Medallia and Engagehub.
• Ensure overall platform stability, governance, and compliance with VOIS and Vodafone standards.
• Participate in daily discussions with the Medallia Managed Services team to track progress and ensure timely updates.
• Attend weekly market meetings as required to provide technical updates and guidance.

Who you are

• Experienced in Medallia and Engagehub configuration with strong lifecycle management skills.
• Medallia Product Certified (mandatory).
• Skilled in troubleshooting within complex, multi-market environments.
• Proficient with JavaScript, HTML, CSS, and XML.
• Knowledgeable in data analytics and visualisation techniques.
• Familiar with CX tools, methodologies, and Agile ways of working.
• Capable of working independently, managing ambiguity, and delivering effectively under time pressure.
• Organised, proactive, and comfortable taking ownership of technical outcomes.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work on advanced CX technologies across multiple global markets.
• Exposure to cross-functional collaboration with VOIS, Vodafone markets, and Medallia Managed Services.
• A dynamic environment where learning, innovation, and continuous improvement are encouraged.
• Experience in complex technical ecosystems, enhancing your problem‑solving and platform management skills.

What skills you will learn

• Advanced configuration and troubleshooting of Medallia and Engagehub.
• Strengthened scripting skills across JavaScript, HTML, CSS, and XML.
• Enhanced understanding of customer experience platforms and integrations.
• Agile delivery practices and time/effort logging in sprint-based environments.
• Cross-market stakeholder collaboration and communication techniques.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

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Follow us on social media and #StayConnected

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/
• Chat with our employees: https://lnkd.in/dpkrcvR2