M-Pesa Digital Product Owner

Job Description

Role purpose:
The M-Pesa Digital Product Owner plays a key role in driving the commercial success of digital products. Responsible for managing the full product lifecycle from market opportunity assessment to go-to-market execution, translate customer and business needs into high-impact digital solutions. By aligning product strategy with commercial goals, works cross-functionally with design, engineering, marketing, and commercial teams to deliver innovative, scalable products that enhance customer experience, drive revenue growth, and strengthen M-Pesa’s market leadership.

Key accountabilities and decision ownership:

• Leading or contributing to the development of digital products and services from concept to launch.
• Developing and implementing commercial strategies to enhance digital products and services to meet business objectives.
• Planning and executing projects related to the development and enhancement of digital products and services.
• Ensuring a seamless and intuitive user experience across digital products and services.
• Collaborating with marketing teams to develop product positioning, messaging, and go-to-market strategies.
• Collaborating with cross-functional teams including designers, developers, marketers, and project managers.

Core competencies, knowledge and experience:

• Commercially astute and strategically oriented – solid understanding of market, competitor, customer & business. Solid understanding of the integrated set of digital products and services included within the M-Pesa portfolio; able to identify opportunities for M-Pesa and define and implement these opportunities into reality.
• Project Management – experience with management of large project teams achieving deadlines.
• Strong Analytical skills – able to assess reports, identify issues, root cause, and recommend solutions. Expert spreadsheet skills a distinct advantage.
• Presentation and communication skills – written and oral (Portuguese & English).

Must have technical / professional qualifications:

• University degree in Commercial or Information Technology related areas.
• A minimum of 2 years relevant experience in Apps.
• SAFe Agile Certification will be an advantage.
• Knowledge and experience using Jira tool.
• Knowledge and experience in the financial services and telecommunications industries will be an advantage.
• Mini Apps Knowledge
• Strong planning and networking skills.
• Ability to draft user requirement documents and business cases.

Key performance indicators:

• Timely delivery of agreed commercial roadmap.
• Apps MAU
• Apps Revenue
• Apps ARPU
• Number of Mini Apps