L1 Service Desk Spain

Job Description

Your day to day:

At VOIS we are a dynamic company building scalable, secure, and high-performance applications. Our team thrives on innovation, collaboration, and continuous learning.

We’re currently looking for a L1 Service Desk Spain to ensure timely and effective resolution of end-user IT related issues.

With these activities you will have a great impact on our business:

• Takes internal customer calls,
• Logs, troubleshoots and dispatches IT issues to the next level, with the aim of ensuring quick and effective resolution.
• Collects data for internal reporting.
• Ensures service level agreements’ fulfilment;
• Schedule – availability to work in extended shifts, the schedule can be changed based on the business requirements

With these skills you are a great candidate:

• Operating Systems Knowledge
• Microsoft Office Suite knowledge (O365)
• Basic networking skills (LAN, WAN, TCP/IP etc)
• Mobile Operating Systems knowledge (Android, iOS)
• Active Directory knowledge
• Spanish C1 or above
• Tobi chatbot

Sounds like the perfect job? We’ve got even more to offer:

• Hybrid way of working
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Loyalty Programme
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of a technology changing company
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.

#_VOIS