Process Expert - Spanish

Job Description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

Key Responsibilities:

• Spanish Email support, navigation, and calls – documentation for import and export in LAM region - CAC OTCX (Central America, Andina, and Caribbean Sea Area – One Team Customer Experience)

• Able to quickly understand customer needs with regards to maersk.com and responds accurately and efficiently.

• Able to analyze customer data to provide timely response related to import and export.

Who are we looking for:

• Comfortable with non-voice and voice business transactions.

• Excellent communication skills particularly excellent verbal and written Spanish skills required and English and ability to do multitask while handling multiple customers and applications.

• With at least 2 years experience – in Customer Service, BPO, Shipping Industry for Voice and Non-voice in Spanish Language.

• Experience in handling Customer Service transactions/processes and dealing with direct customers preferred.

• Bachelor's Degree graduate.

• Open to College Undergraduates.

• Proficiency in Microsoft Office applications.

• Ability to work under pressure and according to standard processes.

• Strong service mindset with sense of urgency.

• High attention to detail and critical thinker.

• Team player, skilled in coordinating and working with different types of colleagues.

• Open to occasional overtime.

• Amenable to a permanent graveyard shift and hybrid setup.

• Open to work in Pasig City.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.