L&D Impact Instructor (VOIS)

Role Purpose:

To deliver best in class learner experience and impact for centre teams with a focus on functional capability development.

Key Accountabilities and Decision Ownership:

• Manage high learner impact and achievement of learning objectives by utilising the right delivery techniques “in the moment” (i.e. digital, face to face training, coaching incl. time for reflection etc.)
• Act as a development consultant driving the utilisation of Vodafone University and/or other similar learning platforms.
• Localise content of L&D solutions and decide on additional / amended delivery methods if needed (i.e. localisation), where needed engage & facilitate with external suppliers to deliver key L&D priorities.
• Work with HRSSC team regarding the training administration and enablement
• Act as first point of contact for key share holder (“be the voice of L&D”) – ie, local HRBP, employer, supplier & wider global L&D team.
• Identify learning needs of associates through audits & pass on the findings to the Functional expert trainer of their area
• Track and maintain reports providing detailed information for the employees during the entire training duration
• Conducting upskill & cross-skill batches
• Ensure maximum throughput from training to floor by identifying gaps & highlighting to the Functional Expert trainer to bridge them

Core Competencies, Knowledge and Experience:

• Understanding of _VOIS CSO strategy and spirit
• Facilitating various technical topics and cascading the product knowledge effectively for new hired
• Experience at different levels of hierarchy
• Ability to digitize the learning process and keep a high level of engagement.
• Initial experience in utilising virtual channels for facilitation
• Self-driven individual that connects quickly with individuals and audiences in order to build rapport

Must have Technical / Professional Qualifications:

• Excellent Presentation Skills (Must have)
• Excellent Virtual Facilitation Skills ( Must have )
• Fluent in spoken and written English
• 1-2 years of experience in training delivery (Must have)
• Excellent in designing PowerPoint Slides ( Must have )
• Principals of Content development or Instructional Design ( Good to have )
• Coaching skills principles (Good to have)
• Certification in the training delivery (Preferred)

Band: H1