HR Services Solution Owner - VOIS

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced HR Services Solution Owner to lead a portfolio of employee journeys and services within HR Products & Services. You will act as the Product Owner for Hire-to-Retire workstreams, taking responsibility for process simplification, continuous improvement and value delivery through global HR platforms.The role combines hands-on product ownership with team leadership. You will manage and prioritise product backlogs, shape future-state HR processes and work closely with Product Managers and stakeholders to deliver AI-enabled, automated and Copilot-supported solutions. This India-based role reports to the Lead HR Products and Services – Solution Owners.

What you’ll do

Own HR Services workstreams across the Hire-to-Retire employee lifecycle.Manage, refine and prioritise the product backlog in line with business goals, automation opportunities and expected value.Partner with Product Managers to align product vision, roadmaps and delivery timelines.Support AI, automation and Copilot-enabled initiatives across HR products and services.Design future-state HR processes and identify opportunities to simplify and automate employee journeys.Apply SAFe Agile practices, including Program Increment planning and continuous backlog exploration.Use JIRA to support backlog management, sprint planning and delivery tracking.Engage stakeholders to understand requirements, manage expectations and maintain alignment with strategic objectives.Lead and mentor a team of Solution Owners, balancing hands-on delivery with effective delegation.Drive continuous improvement and innovation across HR systems, services and processes.Oversee solutions from prioritisation through adoption and value delivery.Ensure solutions are delivered on time and meet business and compliance requirements.Research and benchmark external practices and emerging technology, building networks with other organisations where appropriate

Who you are

You have:

• Proven experience as a Solution Owner or Product Owner within the HR domain.
• A strong understanding of HR systems and processes across the Hire-to-Retire lifecycle.
• Experience managing enterprise solutions end to end, from prioritisation through adoption and value delivery.
• Practical experience of stakeholder engagement, requirements gathering and expectation management.
• Proficiency in JIRA and SAFe Agile methodologies.
• Experience leading cross-functional teams and mentoring team members.
• Strong analytical, organisational and problem-solving capabilities, with a focus on simplification and measurable value.
• Clear written and verbal communication skills.
• The ability to work independently and collaborate effectively across functions.
• A Computer Science or IT Engineering background.
• SAFe Agile certification or an equivalent qualification.
• Experience with HR platforms such as Workday, SAP SuccessFactors or similar systems.
• Exposure to integrations involving AI, automation or other digital tools.
• Experience contributing to enterprise-level HR transformation programmes.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

The opportunity to shape global HR services and employee journeys across the Hire-to-Retire lifecycle.Ownership of a portfolio with direct visibility of business outcomes, adoption and value delivery.Exposure to AI, automation and Copilot-enabled HR service delivery.Opportunities to work with global Product Managers, stakeholders and cross-functional delivery teams.Scope to influence future-state processes and enterprise HR transformation.The opportunity to lead and develop a team of Solution Owners.Experience of applying SAFe Agile practices within a global HR technology environment

What skills you will learn

Advanced product ownership across complex HR services and employee journeys.AI, automation and Copilot use-case identification within HR operations.Future-state process design and HR service simplification.Portfolio and backlog prioritisation based on business value.Enterprise stakeholder alignment and cross-functional collaboration.Value-realisation, adoption and continuous-improvement techniques.People leadership, mentoring and effective delegation.External benchmarking of HR technology and digital service practices

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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