People Technology Foundation Senior Product Specialist

Mott MacDonald is a global engineering, management, and development consultancy committed to delivering impactful work that shapes the future.

We are a team of over 20,000 experts working across the world in more than 50 countries.
We are proud to be part of an ever-changing global industry, delivering transformative work that’s defining our future. It’s our people who power that performance. As an employee-owned business, we invest in creating a space for everyone to feel safe and valued and empowered with the right tools and support.

Whether you want to pursue excellence in your specialism or broaden your experience with flexible roles across our business, you’ll be connected to a community of global experts championing you to be your best. Join us and shape your story with Mott MacDonald, where everyone has the opportunity to be brilliant.

Job Description

• We are creating a new Group People Technology function to provide clear ownership, expertise and direction across the technology that supports our global People services.
• The People Technology Foundation Senior Product Specialist will work closely with business stakeholders to understand their problems, requirements and desired outcomes, translating these into practical, scalable and supportable digital solutions across the People Foundation portfolio.
• Reporting to the People Technology Foundation Product Manager, you will work alongside another Senior Product Specialist and collaborate with Project Managers, People teams, business regions, IT, architecture, data, integration teams and external delivery partners.
• You will bring strong knowledge of SAP SuccessFactors Employee Central and related Foundation capabilities. The portfolio currently includes Employee Central, employee and workforce data, Position Management, Organisation Management, employee lifecycle processes and OpenText, with future scope expected to include Time Off, Absence Management and related Foundation services.
• This is a hands-on product delivery role. You will lead discovery and requirements workshops, challenge solution-led requests, shape functional designs, complete authorised configuration, coordinate testing and releases, investigate defects and deliver product improvements. You will ensure that stakeholders remain focused on the business problem and required outcomes, while People Technology brings the product expertise needed to determine the most effective solution.
• You will also create and maintain the detailed configuration, design, testing, release and operational documentation needed to support effective governance, auditability, continuity and future change. Through direct delivery, partner challenge, knowledge transfer and continuous learning, you will help strengthen internal capability and reduce unnecessary reliance on external partners.
• Although primarily aligned to People Foundation, you will also support other People Technology capability domains when concentrated demand, delivery priorities, holiday cover, business continuity or development opportunities require additional capacity.

Key responsibilities

• Work directly with global, regional and functional stakeholders to understand business problems, requirements, user needs and desired outcomes, ensuring discussions remain focused on the need rather than a predetermined technology solution.
• Lead discovery, requirements and solution-shaping workshops, constructively challenging assumptions and translating business requirements into clear options, recommendations, functional designs and acceptance criteria.
• Act as a senior subject-matter specialist for SAP SuccessFactors Employee Central and assigned Foundation capabilities, bringing relevant platform knowledge, leading practices and product insight into business and delivery decisions.
• Deliver authorised configuration, product administration, enhancements and optimisation activity directly within agreed access, security, control and segregation-of-duties requirements.
• Take ownership of assigned product changes from discovery through functional design, configuration, testing, release and early-life support, progressing work through established change and release controls with accurate status, traceability, decisions and evidence.
• Work with the Foundation Product Manager and Project Managers on larger initiatives, providing product expertise, detailed requirements, scope, estimates, dependencies, risks, decisions and delivery information.
• Analyse People processes, workforce data structures, business rules, roles, permissions, integrations and operational impacts to support effective end-to-end solution design.
• Assess Foundation-related incidents, defects, service issues, enhancements and optimisation opportunities, investigating root causes and recommending appropriate resolution or improvement routes.
• Assess SAP SuccessFactors release updates and product-roadmap changes, identifying relevant impacts, risks and opportunities and coordinating the testing, documentation, stakeholder readiness and adoption activity required.
• Create and maintain configuration workbooks, configuration records, requirements, functional designs, process documentation, solution decisions, test evidence, release artefacts, operating procedures and product knowledge, ensuring documentation remains aligned to the live product and supports auditability, operational continuity, supportability and future change.

Candidate Specification:

• Essential
• Strong hands-on experience with SAP SuccessFactors Employee Central, including practical configuration, functional design, testing and delivery of controlled product changes.
• Strong understanding of core HR processes, employee lifecycle activities, workforce data, organisational structures, Position Management and related People Foundation capabilities.
• Experience leading discovery and requirements workshops, keeping stakeholders focused on business problems and desired outcomes rather than predetermined technology solutions.
• Ability to translate business requirements into clear process designs, functional requirements, solution options, configuration decisions and acceptance criteria.
• Experience coordinating product and vendor-release cycles, including impact assessment, regression testing, business readiness, deployment, operational handover and post-release review.
• Experience assessing incidents, defects, enhancements and optimisation opportunities, including impact analysis, root-cause investigation and recommendation of appropriate solutions.
• Experience producing and maintaining configuration workbooks, functional designs, process documentation, test evidence, release artefacts, operating procedures and product knowledge.
• Confidence working with business stakeholders, Product Managers, Project Managers, technical specialists and third-party partners, including constructively challenging designs, configuration, testing outputs and documentation.
• Ability to deliver authorised configuration and product improvements directly while observing security, access, change-control and segregation-of-duties requirements.
• Commitment to maintaining deep product expertise, completing relevant learning or certification and sharing knowledge to reduce single-person and external-partner dependency.
• Ability to support adjacent People Technology products or capability domains when demand, resilience, holiday cover or development priorities require.

• Desirable
• SAP SuccessFactors Employee Central certification.
• Additional SAP SuccessFactors experience or certification in Position Management, Time Management, Platform Foundations, Employee Central Payroll or related capabilities.
• Experience with OpenText or comparable enterprise employee document and records-management solutions.
• Experience with Time Off, Absence Management, Workforce Administration, payroll processes or payroll integrations.
• Experience working within a product-led operating model and delivering through internal, blended and partner-led teams.
• Experience supporting SAP SuccessFactors release planning, regression testing and adoption of new platform capabilities.
• Experience working with integrations, data structures, security roles, permissions, business rules and downstream system dependencies.
• Experience supporting global People processes while considering regional requirements, regulatory obligations and operational differences.
• Experience working with super-user groups, champion networks, communities of practice or a People Technology Community.
• Experience using agile, iterative or structured change and release-management practices.
• Experience contributing across more than one People Technology product, platform or functional domain.

Qualifications & Certifications - Desirable

Product and Platform

SAP SuccessFactors Employee Central certification

SAP SuccessFactors Position Management certification

SAP SuccessFactors Time Management certification

SAP SuccessFactors Platform Foundations certification

SAP SuccessFactors Employee Central Payroll certification

OpenText training or certification relevant to document and records management

Business Analysis and Delivery

Business-analysis qualification from BCS, IIBA or an equivalent body

AgilePM

Scrum certification

SAFe certification or equivalent agile-delivery qualification

Service and Change Management

ITIL Foundation or higher certification

Relevant change, release or testing qualification

Relevant SAP SuccessFactors certification is desirable. Where certification is not currently held, the successful candidate will be expected to maintain and develop relevant SAP SuccessFactors expertise through product learning, release awareness, delivery experience and appropriate certification.

Flexible working
At Mott MacDonald, we support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage.

Our benefits package is designed to enhance your experience:

• Agile working
• Critical illness and compassionate leave
• Paternity Leave
• Group term life insurance, and Group medical insurance coverage
• Career mobility options
• Short and Long-term global employment opportunities
• Global collaboration and knowledge sharing

Employment Compliance Requirement

As part of our global compliance requirements, all candidates must hold a valid Right to Work (RTW) document in India, which will be verified during the recruitment process.
Acceptable documents include a Passport, Voter ID, or Birth Certificate.
By applying, you confirm that you can provide valid documentation if and when required.