HR Business Partner

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture

About this role

We are seeking an experienced HR Business Partner to provide strategic and operational people partnership across VOIS Technology Onshore teams in Western Europe, the Global Operations and Performance Centre (OPC), and Vodafone Cloud & Infrastructure (VCI). Based in the UK, this role partners closely with senior leaders across multiple countries to translate business priorities, transformation initiatives and workforce strategies into a cohesive people and capability agenda. The successful candidate will play a key role in organisation design, workforce planning, talent and succession management, employee engagement, inclusion, leadership development and business transformation. This role combines strategic influence with hands-on delivery, helping leaders build high-performing, self-sufficient teams while ensuring people decisions are commercially sound, data-informed, compliant and aligned with VOIS priorities.

What you’ll do

• Partner with senior leaders across VOIS Technology Onshore, OPC and VCI to align people priorities with business, customer and commercial objectives.
• Develop and deliver integrated annual and multi-year people and capability plans with clear measures, ownership and governance.
• Provide trusted coaching, challenge and guidance to leaders on workforce, organisation, talent and transformation decisions.
• Lead workforce planning activities, including workforce budgets, productivity initiatives, organisational efficiencies, right-shoring and location strategy.
• Drive the people agenda relating to AI and automation adoption, including capability redesign, workforce impact assessment, reskilling and responsible implementation.
• Identify critical and future capabilities and develop build, buy, borrow and redeploy strategies to address skill gaps.
• Strengthen leadership and manager effectiveness by improving people-management capability and increasing business self-sufficiency.
• Use workforce analytics and external market insights to identify trends and recommend targeted interventions relating to attrition, engagement, capability, succession, mobility and workforce costs.
• Lead the people aspects of organisation design and transformation programmes, including operating model changes, role clarity, spans and layers, workforce transitions and location strategies.
• Assess organisational change impacts, manage risks and support compliance with local legal, employee relations and consultation requirements.
• Design and coordinate effective change and communication plans that support colleagues through transformation.
• Enhance succession planning and talent pipelines for critical and senior positions.
• Partner with Talent Acquisition on strategic hiring activity, ensuring strong capability, diversity and quality outcomes.
• Facilitate performance and talent calibration processes that promote fair, evidence-based decision-making.
• Coach leaders on leadership effectiveness, team performance, development, accountability and continuous improvement.

Who you are

• Significant HR Business Partner experience within a large, complex and international organisation.
• Proven ability to operate effectively with senior leaders while delivering practical business outcomes.
• Experience supporting Technology, Operations or capability-led functions across multiple countries and geographies.
• Strong expertise in workforce planning, organisation design, transformation, talent management, succession planning and employee relations.
• Demonstrated ability to translate business and capability strategies into practical workforce and talent solutions.
• Strong understanding of diversity, equity and inclusion principles, with experience using data to improve representation and employee outcomes.
• Commercially minded with excellent analytical skills and the ability to convert data into actionable insights and recommendations.
• Skilled in stakeholder engagement, influencing, coaching, facilitation and navigating matrix environments.
• Strong judgement, integrity and discretion when handling complex or sensitive situations.
• Able to prioritise effectively and deliver results across multiple competing priorities and time zones.
• Fluent in written and spoken English.
• Graduate-level qualification or equivalent professional experience.
• Recognised HR qualification or professional accreditation is desirable.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to influence the people strategy for global Technology, OPC and VCI functions.
• Exposure to senior leadership teams across multiple countries and business units.
• Involvement in large-scale transformation, workforce planning and organisational design initiatives.
• Ability to shape future workforce capabilities, AI adoption and talent strategies in a rapidly evolving technology environment.
• Cross-functional collaboration with HR Centres of Expertise, Finance, Legal, Reward, Learning and Talent Acquisition teams.
• Opportunity to drive meaningful impact on employee experience, leadership effectiveness and organisational performance.
• Hybrid working environment with international exposure and global stakeholder engagement.

What skills you will learn

• Advanced strategic workforce planning and capability management.
• Organisation design and transformation leadership in global matrix environments.
• AI and automation workforce impact assessment and capability planning.
• Executive stakeholder management and influencing skills.
• Data-driven workforce analytics and evidence-based decision-making.
• Global talent, succession and leadership development practices.
• Cross-country employee relations and change management expertise.
• Inclusive leadership and diversity strategy implementation.
• Governance, risk management and business transformation delivery.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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