HR Advisor - Italian speaking (Fixed Term)

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an HR Advisor to provide remote advisory support on HR policies and processes via Web chat and email. Acting as the primary contact for employees and managers, you will interface with Centres of Expertise, Business Partners, and third-party providers. This role involves day-to-day HR administration, case management, and ensuring accurate and timely resolution of queries using HR systems and tools.

What you will do

• Deliver HR advice and transactional services to employees and managers based on established policies and processes.
• Register and manage queries using case management tools, escalating where necessary.
• Ensure consistent and timely resolution of queries in line with service level agreements.
• Be responsible for certain end-to-end HR processes (Onboarding, Offboarding)
• Work with the appropriate systems and processes (SuccessFactors, Open Text, DocuSign).

Who you are

• Possess basic knowledge of HR systems and processes
• Demonstrate strong communication skills and attention to detail.
• Proficient in MS Office
• Fluent in English and Italian (C1)
• Exhibit cross-cultural sensitivity and business awareness.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunity to work in a global shared services environment with exposure to diverse HR processes.
• Collaborative culture that values learning and innovation.
• Access to internal career development programmes and resources.

What skills you will learn

• Advanced HR process management and case handling.
• Proficiency in global HR systems and tools.
• Cross-cultural communication and stakeholder management.
• Problem-solving within structured HR frameworks.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.