Global Product Manager, SaaS & AI

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Vodafone is building a trusted, compliant, and monetizable AI Agents ecosystem for SMEs and Corporate customers. The AI Product Manager owns the end-to-end strategy, design, governance, and in-life performance of agentic AI products, including voice agent delivered via Vodafone’s marketplace and managed services. You will drive agent supply (partner onboarding + curation) and customer adoption, ensuring agents are safe, compliant, high‑quality, and simple for SMEs to discover, buy, and scale.

What you’ll do

The role spans multi-agent architecture, platform integrations (e.g. Gemini Enterprise, Copilot Studio), lifecycle governance, security & privacy, and commercialization, ensuring our customers can confidently discover, purchase, and scale AI agents that drive real outcomes.

Product Strategy & Leadership
• Manage first‑ and third‑party AI agents, ensuring quality, safety, publishing standards and partner readiness.
• Own vision, strategy, roadmap, pricing, packaging, commercial models, revenue share and partner frameworks for AI Agents and AI‑powered SaaS, aligned to Vodafone growth priorities.
• Drive market analysis, customer research and competitive benchmarking to inform direction.
• Lead deployment, release and full lifecycle management of agents—onboarding, configuration, governance, updates and retirement.
• Monitor and optimise AI agent KPIs, defining standards for onboarding, catalogue rules, versioning, safe updates, rollback and EOL.
• Develop voice‑enabled agent solutions (call, chat, omnichannel).
• Build pre‑built SME templates/workflows (e.g., appointment‑booking agent).

Product Planning & Artefacts
• Oversee creation and maintenance of all PLCM artefacts (innovation canvases, PRDs, release notes, adoption guides).
• Ensure robust documentation, version control and stakeholder communication.
• Guide junior product specialist on artefact best practices.
• Build business cases, pricing/packaging, adoption plans, partner agreements and ROI tracking for new AI products.
Go‑to‑Market & In‑Life Operations
• Lead GTM planning: SKUs, pricing strategy, enablement content, readiness checklists.
• Manage in‑life KPIs (activation, adoption, SLA, CSAT/NPS), analyse telemetry and drive improvements.
• Ensure commercial hygiene: pricing accuracy, promotion governance, cost‑to‑serve and margin optimisation.

Compliance & Governance
• Champion privacy‑by‑design, responsible AI, GDPR and EU AI Act adherence.
• Lead risk assessments, coordinate with Legal/Compliance, and ensure audit readiness.
• Drive marketplace contract formation and legal alignment with AI vendors (liabilities, conformity claims, SLAs).

Stakeholder & Partner Management
• Align cross‑functionally with Technology, Operations, GTM, Sales, Finance and local markets.
• Manage strategic AI and ecosystem partners to ensure high‑quality integration and enablement.
• Mentor and develop the junior product specialist.

Customer & Insight Loop
• Build mechanisms to capture insights from Sales, Care, Presales.
• Convert feedback into backlog items and enhancements.
• Lead adoption plays and customer‑success initiatives for AI services.

Innovation & Experimentation
• Foster innovation, experimentation and continuous improvement.
• Create frameworks, run A/B tests, POCs and pilots to validate desirability, feasibility, viability.
• Translate emerging trends into measurable roadmaps.
• Define intuitive CX/UI for agent discovery, trial, purchase and provisioning for SME customers and partners.
• Turn partner and customer feedback into actionable product requirements.

Who you are

Required Experience & Skills:

• Proven product management experience, ideally with AI Agents and/or Agent Marketplaces.
• Deep understanding of AI Agent frameworks (including agent-to-agent protocols), AI governance, and compliance.
• Strong technical acumen in cloud, API integration, identity/security, and observability.
• Expertise in customer-centric design and Design Thinking.
• Track record of leading innovation, rapid experimentation, and operationalizing new technologies.
• Commercial mindset with pricing, packaging, and business case development.
• Excellent cross-functional collaboration and stakeholder management.
• Ability to distil customer/partner feedback into clear PRDs and acceptance criteria.
• Experience taking AI features from concept, prototype, production, scaled adoption with KPIs and measurable ROI.

Qualifications:

• Degree (Upper Second Class or higher preferred)
• Product Management certification (e.g. AIPMM)
• Relevant certifications preferred (Microsoft AI-900, AZ-900, PL-900; ITIL Foundation; Scrum Master/PSPO).

Preferred / Nice to Have:

• Hands-on experience deploying agents and AI systems on Gemini Enterprise, Microsoft Copilot Studio, and/or ChatGPT Enterprise.
• Exposure to multi-agent orchestration frameworks, tool-use/function-calling, RAG, and model evaluation techniques.
• Familiarity with speech analytics, call quality monitoring, and voice biometric security.
• Experience with marketplace governance (listing policies, trust & safety, moderation) and partner programs.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Yearly bonus: 10%
• Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
• Charity days: 5 days/year
• Maternity leave: 52 weeks: the first 13 weeks are fully paid, followed by 26 weeks of half pay
• Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%.
• Access to: private medical, private dental, free health assessments, share save scheme
• Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loan

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.