AI Product Owner at Service Management Processes & Solutions

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you`ll do:

Summary:

We are looking for a (Mid to Senior) AI Product Owner – Service & Support to spearhead the development of high-impact AI-driven products and services across SAP's Service & Support domain. You will work closely with cross-functional stakeholders to define, implement, and scale AI solutions that boost productivity and generate tangible business value across our operational processes. This role requires a strong focus on enhancing service delivery, customer support, and maintenance processes through innovative AI applications.

The Role:

In this role, you will own the AI product lifecycle, from discover and prioritization to delivery and continuous improvement. You will collaborate with business stakeholders, data scientists, and engineers to shape AI use cases that create measurable business impact. You’ll define and ensure that product roadmaps align with SAP’s AI strategy, balance user needs with technical feasibility and maintain transparency and agile execution throughout delivery.

Responsibilities:

• Lead the end-to-end product lifecycle from ideation to delivery and continuous improvement

• Define, prioritize and maintain the AI product backlog and roadmap, ensuring alignment with business goals and strategic themes

• Translate business needs into clear product requirements and measurable value metrics

• Collaborate with engineering, data and design teams to deliver enterprise-grade AI solutions

• Drive incremental value realization through iterative development and feedback loops

• Promote AI adoption and excellence by aligning on product vision, roadmap, and success criteria

• Engage and align stakeholders to ensure transparency, buy-in and outcome-driven delivery

• Apply agile and SAFe principles to coordinate cross-functional delivery teams and synchronize with dependent programs

What you bring:

• Degree in computer science or a similar field

• Proven experience in product ownership or product management in AI, data or similar digital products

• Solid understanding of AI solution lifecycles, from proof of concept to production

• Strong analytical and communication skills to translate business objectives into actionable delivery plans

• Hands-on experience in designing, developing and operating production ready AI Solution

• Strong understanding of AI technologies, trends, and product development lifecycles

• Experience with agile frameworks (e.g., Scrum, SAFe) and project management tools (e.g., Jira)

• Fluent English and a proactive, problem solving mindset

Nice to have but not a must

• Knowledge of agentic AI and generative AI frameworks (e.g., LangChain, CrewAI)

• Understanding of support business operations & processes with strong awareness of how AI use cases can drive transformational change in this domain.

• Familiarity with SAP ecosystem and enterprise AI governance tools and frameworks

• Certifications with cloud and data platforms (e.g., AWS, Azure, Databricks)

These skills are a plus. If you don’t have experience in all these areas, we’ll provide the resources and training you need to become a leader in cutting-edge AI technologies.

Meet your team:

Service Management Processes & Solutions holds global responsibility for all products and tools that empower SAP's customer-facing and employee-facing service management processes. We are dedicated to delivering innovative solutions that drive efficiency and excellence across our service ecosystem.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 438855 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid