General Manager - ARC

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Global Senior Service Delivery Manager to lead seamless service delivery across multiple geographies, supporting over 3,000 Vodafone Group customers. This role is accountable for end-to-end service performance, ensuring adherence to SLAs, KPIs, and governance frameworks. The individual will drive operational excellence, embed Agile ways of working, and champion transformation initiatives that enhance customer experience and align with Vodafone’s vision for digital leadership.

What you’ll do

Ensure consistent service performance aligned with SLAs, KPIs, and capacity forecasts.Oversee Real Estate and Lease Accounting, ensuring accurate balance sheet ownership and risk/opportunity analysis.Collaborate with Finance Operations leadership to define accounting policies and judgments.Promote process efficiency and challenge existing practices for improvement.Manage Supply Chain Management delivery and master data with strong compliance to DOA policies.Lead cross-functional initiatives in SCM and Category Management, acting as a financial process consultant.Maintain a robust internal control framework and adapt to evolving business needs.Partner with Vantage Control to define and operate relevant controls.Lead statutory audit processes and govern internal audits for compliance and control closure.Work closely with Finance, Lease, and SCM leaders to support strategic initiatives and transformation projects.Drive digitisation and process improvements to boost service efficiency.Lead a diverse team of 85+ professionals, overseeing resource planning, recruitment, and development.Build a high-performing workforce through coaching, training, and succession planning.

Who you are

Experienced leader with a track record of managing large, multi-functional teams and engaging senior stakeholders.Strong critical thinking and ability to add value to operational teams.Strategic mindset with the ability to create and execute actionable plans.Excellent analytical, project management, and organisational skills.Ability to prioritise under pressure and deliver within tight deadlines.Adaptable and flexible to change and ambiguity in a dynamic environment.Skilled in navigating matrixed and multicultural environments to overcome challenges.Qualified accountant (CA, ACCA) with 15+ years of experience in financial accounting and reporting for global organisations.Familiarity with project management and cross-location team leadership.Strong understanding of compliance frameworks and internal controls.Excellent communication and interpersonal skills to influence and drive change across all levels

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

Opportunity to lead global service delivery for a world-class organisation.Exposure to cutting-edge digital platforms and automation technologies.Work in a collaborative, inclusive, and innovation-driven environment.Influence strategic decisions and contribute to global service design.Competitive benefits and career growth opportunities within VOIS

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.