Financial Operations Associate - VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an Accounts Receivable Specialist to manage transactional activities within the accounts receivable domain. This role involves creating sales orders, posting invoices and credit notes, processing refunds, and ensuring accurate cash allocation and clearing. You will also handle customer collections, respond to complex queries, and perform root cause analysis to maintain compliance with KPIs and SOX controls.

What you will do

Create and manage sales orders.
Post customer invoices and credit notes accurately.
Dispatch customer invoices promptly.
Perform cash allocation and cash clearing activities.
Process customer refunds in line with policy.
Execute customer collections and send statements of account.
Handle customer queries and complex email requests professionally.
Conduct root cause analysis for KPI and SOX compliance.
Support backup tasks during the absence of primary resources.

Who you are

Proficient in English (Intermediate level).
Fluent in the local language; Spanish knowledge is an advantage for supporting specific markets.
Strong computer skills, including advanced proficiency in Microsoft Word and Excel.
Detail-oriented with excellent organisational and problem-solving abilities.
Ability to manage multiple tasks and maintain accuracy under pressure.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

Opportunity to work in a global organisation with exposure to diverse markets.
Collaborative and inclusive work environment that values growth and innovation.
Access to learning and development programmes to enhance your professional skills.

What skills you will learn

Advanced knowledge of accounts receivable processes and financial compliance.
Expertise in handling complex customer queries and improving customer experience.
Proficiency in root cause analysis and KPI/SOX control management.
Enhanced technical skills in financial systems and Microsoft Office tools.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status , pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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