IT Demand and Delivery Lead- VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced IT Demand & Delivery Specialist to manage complex, end-to-end IT projects across VOIS centres. This role focuses on delivering innovation projects on time, within budget, and to the highest quality standards. You will work on initiatives involving process automation, robotics, and artificial intelligence, ensuring seamless integration with local systems and smooth transition to production environments.

What you’ll do

• Manage a portfolio of IT projects through their full lifecycle, from requirements gathering to rollout.
• Coordinate technical aspects including application delivery, testing, data, infrastructure, and deployment.
• Drive innovation projects focused on automation, robotics, and AI.
• Oversee change management and customer service requests.
• Mitigate risks by managing scope changes, competing priorities, and budget impacts.
• Ensure transparent communication between business planning and technical implementation.

Who you are

• Minimum 5 years’ experience delivering large-scale projects in an international environment.
• Strong technical background in automation, AI, cloud platforms, infrastructure, and networks.
• Certified in a recognised Project Management methodology.
• Excellent communication and stakeholder management skills, able to engage from technical teams to senior leadership.
• Financial acumen with expertise in project planning, resource forecasting, and milestone management.
• Analytical thinker with strong problem-solving skills.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to lead cutting-edge projects in automation and AI.
• Exposure to global stakeholders and strategic initiatives.
• Collaborative environment with a focus on innovation and transformation.
• Professional growth through challenging, high-impact projects.

What skills you will learn

• Advanced project management techniques for complex IT environments.
• Expertise in automation, robotics, and AI implementation.
• Cross-functional stakeholder engagement and communication.
• Risk management and strategic decision-making in technology projects.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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