Executive Head of Cluster Bandundu and Équateur

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role purpose

The Executive Head of Cluster Bandundu and Équateur is responsible for driving strategic growth and operational excellence across Sales, Marketing, Customer Experience, Network, Mobile Money, and People Management. This role requires a seasoned leader with a strong strategic mindset, proven execution capability, and deep knowledge of digital transformation within the telecommunications sector.

Key Accountabilities

1. Sales Leadership
• Develop and execute robust sales strategies, leveraging digital platforms to maximize reach and impact.
• Identify and pursue new business opportunities by building strong client relationships and understanding local market dynamics.
2. Marketing Strategy
• Partner with the marketing team to design culturally relevant campaigns that strengthen brand visibility and preference.
• Guide product positioning and messaging using data-driven insights tailored to the region’s unique market environment.
3. Customer Experience
• Lead initiatives that elevate customer satisfaction and long-term loyalty, using digital tools to streamline the experience.
• Establish and oversee customer feedback mechanisms to ensure continuous improvement across service touchpoints.
4. Network Management
• Oversee network performance, optimization, and expansion to guarantee reliability, security, and availability.
• Collaborate with technology teams to adopt innovative network solutions and stay ahead of industry developments.

5. Mobile Money
• Drive strategic growth of mobile money services, ensuring strict compliance with regulatory standards.
• Expand the mobile money ecosystem through strategic partnerships in the rapidly evolving digital finance space.
6. People Management
• Build, inspire, and develop a high-performing team through effective recruitment, coaching, and talent development.
• Foster a collaborative, inclusive, and innovative work culture that supports business goals.
• Implement performance management frameworks to reinforce accountability and operational excellence.
7. Digital Acumen
• Demonstrate strong understanding of digital trends shaping the telecommunications industry.
• Leverage digital channels effectively across sales, marketing, and customer engagement initiatives.
• Champion digital transformation efforts to modernize operations and drive competitiveness.
• Contextual Awareness
• Stay informed about local and regional market trends, regulatory updates, and socio-economic developments affecting the business.
• Develop strategies that respect cultural nuances and address region-specific challenges.
• Align global corporate strategies to local realities through strong cross-functional collaboration.

Core Knowledge, Skills & Attributes:

1. Knowledge
• Strong understanding of the telecommunications industry, emerging technologies, and market trends.
• In-depth knowledge of local regulatory frameworks and socio-economic conditions in Kinshasa and Central Congo.
2. Skills
• Exceptional leadership capabilities with a track record of driving teams toward ambitious goals.
• Strong analytical, strategic-thinking, and problem solving abilities.
• Excellent communication and interpersonal skills, with the ability to navigate diverse cultural environments.
• Skilled in project management, execution, and adapting to fast-paced business contexts.

3. Competencies/Attributes
• Strong strategic mindset and decision-making acumen.
• Demonstrated ability to achieve business targets and deliver organizational results.
• Ability to influence and collaborate effectively across functions.
• Innovative thinker capable of responding to evolving market conditions.

Qualifications & Experience:

• Bachelor’s degree in Business, Marketing, Telecommunications, or related field (MBA is an advantage).
• Minimum of 5 years in a senior leadership role with substantial exposure to digital strategies.
• Proven success in digital transformation or digital-led growth within the banking or telecommunications sectors.

Role title: Executive Head of Cluster Bandundu & Equateur
Level: F/TW 13
Function: Sales & Distribution
Reports to: ME Sales & Distribution
Location: Bandundu

Vodacom DRC welcomes applications from candidates without discrimination and embraces diversity and inclusion. We strongly encourage women, neurodivergent individuals, and people living with disabilities to apply. We firmly believe that every individual brings unique and invaluable qualities, and we are committed to fostering an inclusive, respectful, and supportive work environment where everyone can flourish.

Together we can.