DLM Enterprise Data Analyst - VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Data Analyst to support Vodafone Enterprise solutions by delivering high-quality insights and reporting to internal stakeholders and customers. The role focuses on analysing KPIs, monitoring inventory and asset performance, and identifying risks that may impact business outcomes. The individual will play a key part in supporting data-driven decision-making and continuous improvement initiatives in a dynamic, customer-focused environment.

What you’ll do

Gather, clean, and consolidate data from multiple sources to present accurate inventory and asset status.Produce weekly asset reports outlining current status and highlighting pending customer requests.Perform detailed analysis to identify process gaps, risks, and performance issues, and communicate findings to relevant teams.Facilitate weekly inventory reviews with customers and internal stakeholders, including RAG (Red, Amber, Green) status reporting.Develop weekly and monthly reports focused on NMR conformance and disconnection tracking.Respond to ad-hoc customer requests and queries, including validation of upgrade and bulk requests.Provide actionable recommendations to enhance performance, improve processes, and reduce risk of revenue impact.

Who you are

Demonstrates strong analytical thinking and problem-solving capabilities with a structured approach to data interpretation.Communicates effectively in both Arabic and English, presenting insights clearly to both technical and non-technical audiences.Proficient in MS Office tools (Excel, Access, PowerPoint, SharePoint) and experienced in Python and Power BI dashboard development.Experienced in data analysis, with a solid understanding of business processes and data management systems.Able to manage multiple priorities in a fast-paced, deadline-driven environment while maintaining quality standards.Takes initiative, shows accountability, and contributes to continuous improvement efforts.Familiar with working in virtual and collaborative environments across different teams.Knowledgeable in process and quality management, with the ability to document standards and procedures effectively.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

Opportunity to work on enterprise-level data and analytics solutions within a global organisation.Exposure to cross-functional collaboration with international teams and stakeholders.A role that enables contribution to strategic, data-driven decision-making.Continuous development in advanced analytics tools and reporting practices.A supportive environment that values innovation, improvement, and professional growth.

What skills you will learn

Advanced data analysis and interpretation techniques for business decision-making.Dashboard creation and data visualisation using Power BI.Enhanced proficiency in Python for data processing and analytics.Stakeholder management and presentation of insights to diverse audiences.Process optimisation and performance monitoring within enterprise environments.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

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Follow us on social media

LinkedIn: https://www.linkedin.com/company/vois/Facebook: https://www.facebook.com/voisglobalInstagram: https://www.instagram.com/voisglobal/You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2